Client Service Director, MSU, Geneva
The Client Service Director will have the following main responsibilities :
Have full responsibility for a portfolio of various categories (FMCG and non-FMCG), including : Grow the business : turnover and profitability responsibility.
Implement action plan to meet client needs and sustain growth. Develop a strong and solid client relationship, to turn opportunities into business.
- Consolidate relationship with the clients, thanks to a strong understanding of its organisation.
- Capture clearly the different internal and external challenges.
- Deliver a high level of consultancy : Understand the category and business dynamics. Consult with client to identify needs and shape most relevant learning plan Develop most appropriate research solutions leveraging up-to -date and innovative techniques Deliver with excellence : come up with impactful presentations and actionable recommendations Interface with other Ipsos expertise and dedicated teams in the Ipsos world to ultimately deliver more holistic perspective to client.
- Manage and coach a team of 2 to 3 people in Geneva.
To achieve these goals, the CSD and his / her team will be supported by the research group in charge of the management and execution of the projects and hence will work in close relationship with this team.
Desired qualifications, skills and experiences :
- Graduate of marketing, sociology, psychology, business or related fields
- Significant quantitative primary research experience 10+ years in a market research agency or related area (essential)
- Strong market analysis skills, ideally in FMCG environment. OTC expertise could be a nice to have.
- Strong expertise in leading multi-country projects, as more than 90% of projects are global
- Strong communication skills, both written and verbal
- Excellent English skills, French / German is an advantage;
- Ability to deliver outstanding attention and services to the client;
- Leading by example : positive and inspirational role-model
- Multi-tasking; ability to work on different projects at different stages simultaneously, with remarkable organization skills.
- Open minded, curious, dynamic, enthusiastic.
- Solutions-focused.
- Undisputable collaborative spirit, strong team player
Client Service Director, MSU, Geneva
The Client Service Director will have the following main responsibilities:. Consult with client to identify needs and shape most relevant learning plan Develop most appropriate research solutions leveraging up-to -date and innovative techniques Deliver with excellence: come up with impactful present...
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