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Order Management Team Lead
SonarSourceGenevaVor 30+ Tagen
StellenbeschreibungEducation background in Business Administration, Finance, or a related field 5+ years experience in order management within an international and fast-paced environment 3+ years of proven leadership experience Strong understanding of the purchase order process and invoicing in the software industry Proven leadership and team-building skills, passionate about helping people grow Excellent communication and listening skills Strong ability to work effectively as part of a team Valuing high-quality work Ability to think critically Knowledge of Salesforce.com Fluent English We value a safe work culture - founded in respect, kindness, and the right to fail. We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate! Work-life balance - a healthy work-life balance is very important at Sonar. Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments. We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
On a daily basis, you will
- Lead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.
- Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.
- Ensure productivity within the team through Continuous Improvement initiatives, ensuring individual workload balance
- Establish and maintain processes to help the team achieve their goals
- Collaborate effectively with various other teams across the organization
- Work closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputes
- Make sure that communication continuously happens inside and outside of the team
- Encourage team members in their development, and help maximize their skills
- Support the onboarding process of new team members and consistent learning inside the team
- Make sure that data is available to support decisions
- Ensure consistency in the execution of processes across the team
- Act as hiring manager
The skills you will demonstrate
Why you will love it here