Order Management Team Lead
On a daily basis, you will
- Lead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.
- Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.
- Ensure productivity within the team through Continuous Improvement initiatives, ensuring individual workload balance
- Establish and maintain processes to help the team achieve their goals
- Collaborate effectively with various other teams across the organization
- Work closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputes
- Make sure that communication continuously happens inside and outside of the team
- Encourage team members in their development, and help maximize their skills
- Support the onboarding process of new team members and consistent learning inside the team
- Make sure that data is available to support decisions
- Ensure consistency in the execution of processes across the team
- Act as hiring manager
The skills you will demonstrate
- Education background in Business Administration, Finance, or a related field
- 5+ years experience in order management within an international and fast-paced environment
- 3+ years of proven leadership experience
- Strong understanding of the purchase order process and invoicing in the software industry
- Proven leadership and team-building skills, passionate about helping people grow
- Excellent communication and listening skills
- Strong ability to work effectively as part of a team
- Valuing high-quality work
- Ability to think critically
- Knowledge of Salesforce.com
- Fluent English
Why you will love it here
- We value a safe work culture - founded in respect, kindness, and the right to fail.
- We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
Our 500+ SonarSourcers from 35 different nationalities can relate!
- Work-life balance - a healthy work-life balance is very important at Sonar.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
Order Management Team Lead
Lead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX. Work closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputes. Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order...
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