Order Management Team Lead

On a daily basis, you will

• Lead a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.
• Oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment.
• Ensure productivity within the team through Continuous Improvement initiatives, ensuring individual workload balance
• Establish and maintain processes to help the team achieve their goals
• Collaborate effectively with various other teams across the organization
• Work closely with your team, Sales Managers, Accounts Receivable, and Management team to resolve invoice disputes
• Make sure that communication continuously happens inside and outside of the team
• Encourage team members in their development, and help maximize their skills
• Support the onboarding process of new team members and consistent learning inside the team
• Make sure that data is available to support decisions
• Ensure consistency in the execution of processes across the team
• Act as hiring manager

The skills you will demonstrate

• Education background in Business Administration, Finance, or a related field
• 5+ years experience in order management within an international and fast-paced environment
• 3+ years of proven leadership experience
• Strong understanding of the purchase order process and invoicing in the software industry
• Proven leadership and team-building skills, passionate about helping people grow
• Excellent communication and listening skills
• Strong ability to work effectively as part of a team
• Valuing high-quality work
• Ability to think critically
• Knowledge of Salesforce.com
• Fluent English

Why you will love it here

• We value a safe work culture - founded in respect, kindness, and the right to fail.
• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.

Our 500+ SonarSourcers from 35 different nationalities can relate!

• Work-life balance - a healthy work-life balance is very important at Sonar.
• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
30+ days ago