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Client Advisor

Client Advisor

WIPOGeneva, CH, Switzerland
Client Advisor-24237-FTMadrid Operations Team 5, Madrid Operations Service, Madrid Operations Division, Madrid Registry, Brands and Designs SectorGrade-P2Contract Duration-2 years.IMPORTANT NOTICE ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Client Manager

Client Manager

ANSAM GroupGenève, Switzerland, CH
Chez ANSAM, la diversité, l’équité et l’inclusion sont des éléments clés de notre ADN.Nous sommes engagés pour offrir à chacun •e de nos collaborateurs •rices l'opportunité de grandir, réussir et...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
  • Gesponsert
Regional HR Advisor

Regional HR Advisor

Michael PageGeneva, CH
Maintain strong relationships with key stakeholders at all levels across various global locations.Act as a liaison between the headquarters and local entities to support the implementation of globa...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Senior Client Director, Client Organisation, Geneva

Senior Client Director, Client Organisation, Geneva

IpsosGenève, Switzerland
The mission of the Ipsos Client Organization (CO) is to deliver greater value for our clients and profitable growth for Ipsos. The CO is comprised of senior executives from across the industry who a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Sales Advisor

Sales Advisor

RichemontGenève, Switzerland, CH
With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has establi...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
Client Advisor / Brand Ambassador D / E

Client Advisor / Brand Ambassador D / E

TN SwitzerlandThônex, Switzerland, CH
Im direkten Auftrag unserer Mandantin, einem führenden High Juwellery & Luxusuhren-Unternehmen (Traditions-Maison) mit Sitz im Herzen der Stadt Zürich, suchen wir ab sofort oder nach Vereinbaru...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
  • Gesponsert
Conseiller - Advisor

Conseiller - Advisor

Université de GenèveGenève, CH
Rectorat de l'Université de Genève.Personnel administratif et technique.Rattaché au / à la Vice-recteur / trice en charge du Vivre-ensemble, le Graduate Campus est une structure dédiée aux doctorant-es...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen
  • Gesponsert
Technical Client Success Officer

Technical Client Success Officer

BazzileGenève, CH
Providing excellent customer service to clients, answering their questions and addressing any issues they may have with our solution and managing the escalation to engineering with a proper analysi...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
Legal Advisor

Legal Advisor

CagiGenève, Switzerland, CH
Founded in 2002, TRIAL International is a non-governmental organization fighting impunity for international crimes and supporting victims in their quest for justice. The organization takes an innova...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Private Wealth Manager - Switzerland

Private Wealth Manager - Switzerland

Click and Connect Online LimitedGeneva, Switzerland
Homeoffice
Quick Apply
Private Wealth Manager - Switzerland.Our client, a well-respected Wealth Management firm headquartered in Europe, is expanding its presence across various countries in the region.A unique opportuni...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Financial Advisor

Financial Advisor

deVere & Partners Switzerland SAGenève, Switzerland, CH
Direct message the job poster from deVere & Partners Switzerland SA Head of Global Recruitment at deVere Group Join deVere Group as an Insurance and Financial Advisor in Geneva.Vere & Partn...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Client Advisor H / F

Client Advisor H / F

Albedis SAGenève
Vous maîtrisez l'art de la communication, possédez une présence raffinée et une connaissance approfondie des produits de luxe. Vous comprenez de manière personnalisée les besoins des clients et à le...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Financial Advisor

Financial Advisor

LHHGenève
Pour le compte d'une banque de place, nous recherchons un profil expérimenté pour proposer des solutions d'investissement auprès des RM. Fournir des conseils en investissement aux Relationship Manag...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Client Advisor / Brand Ambassador D / E (100%)

Client Advisor / Brand Ambassador D / E (100%)

Detail- / GrosshandelMeyrin
Im direkten Auftrag unserer Mandantin, einem führenden High Juwellery & Luxusuhren-Unternehmen (Traditions-Maison) mit Sitz im Herzen der Stadt Zürich, suchen wir ab sofort oder nach Vereinbarung e...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Asset Management, Swiss Funds, Client Advisor, Executive Director

Asset Management, Swiss Funds, Client Advisor, Executive Director

JPMorgan Chase & Co.Geneve, GE, Switzerland
Vollzeit
We are looking for individuals with sales or relationship management experience who can help us further grow our business across a broad range of wholesale accounts including Private banks, Cantona...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Asset Management, Swiss Funds, Client Advisor, Executive Director, Genève

Asset Management, Swiss Funds, Client Advisor, Executive Director, Genève

WhatJobsThônex, Genf, Schweiz
Social network you want to login / join with : .We are looking for individuals with sales or relationship management experience who can help us further grow our business across a broad range of wholesa...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Advisor

Advisor

SeedstarsCarouge, Geneva
Homeoffice
Coordinate with country leads, directors, and program units to ensure a unified approach to resource mobilization.Provide leadership to the program’s communications team in public relations, includ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Financial Advisor

Financial Advisor

Devere SwitzerlandGenève, Switzerland, CH
Join to apply for the Financial Advisor role at deVere & Partners Switzerland SA.Head of Global Recruitment at deVere Group Join deVere Group : Insurance and Financial Advisor in Geneva deVere...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
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Client Advisor

Client Advisor

WIPOGeneva, CH, Switzerland
Vor 30+ Tagen
Stellenbeschreibung

Client Advisor-24237-FTMadrid Operations Team 5, Madrid Operations Service, Madrid Operations Division, Madrid Registry, Brands and Designs SectorGrade-P2Contract Duration-2 years

Duty Station

CH-Geneva

Publication Date

12-Jul-2024

Application Deadline

09-Aug-2024, 5 : 59 : 00 PM

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE : please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

a. Organizational Setting

The post is located in the Madrid Operations Team 5, Madrid Operations Service, Madrid Operations Division of the Madrid Registry. The Madrid Operations Division is responsible for receiving, processing and registering international trademark applications and associated transactions. The Madrid Operations Team 5 specializes in providing personalized support to large clients, guiding them in the administration of their trademark portfolios.

b. Purpose Statement

The incumbent is required to process service requests from and provide support to a number of users for the purpose of improving efficiency, quality and user experience. The incumbent is furthermore required to identify, explore, and support continuous improvement regarding examination practice, customer support, processes and procedures, tools and knowledge sharing.

c. Reporting Lines

The incumbent works under the supervision of the Manager of the Madrid Operations Team 5.

2.Duties and Responsibilities

The incumbent will perform the following principal duties :

a. Support various users to facilitate a high level of customer service, including analyzing needs and challenges, maintaining liaison, providing guidance and trainings as required.

b. Process service requests including formality examination, classification examination and solving irregularities.

c. Analyze and recommend the optimization of processes and procedures of examination and customer service practice with a view to improving efficiency, quality and user experience.

d. Keep abreast of IT development plan and provide inputs to help strengthen business expertise.

e. Research and propose opportunities for improvement of services and tools.

f. Analyze and document knowledge and skillsets requirements and propose training needs for continuous improvement of knowledge base; facilitate knowledge sharing within the team.

g. Participate in seminars, trainings and other events when required.

h. Perform other job-related duties as required.

3.Requirements

Education (Essential)

First-level university degree.

Experience (Essential)

At least three years of relevant professional experience in the area of trademarks.

Experience (Desirable)

Experience in an Intellectual Property Office or comparable working environment. Experience in managing projects.

Language (Essential)

Excellent written and spoken knowledge of English.

Language (Desirable)

Knowledge of other official UN languages or languages of major user countries of the Madrid System.

Job Related Competencies (Essential)

Thorough understanding of the international trademark examination rules and regulations and the operational processes in the Madrid Registry.

Ability to explain the rules, regulations and procedures governing the area of work.

Customer / client-oriented, with the ability to deliver high-quality customer / client service, improving service execution, delivery and outcomes.

Excellent time management and work organization skills.

Excellent analytical and problem-solving skills.

Results-oriented.

Ability to work on own initiative and with a marked sense of teamwork and shared responsibility.

Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Competent user of Microsoft Office applications (including Word, Excel, Outlook and PowerPoint), databases, information management systems and the internet; ability to adapt quickly to new software.

4.Organizational Competencies

1.Communicating effectively.

2.Showing team spirit.

3.Demonstrating integrity.

4.Valuing diversity.

5.Producing results.

6.Showing service orientation.

7.Seeing the big picture.

8.Seeking change and innovation.

9.Developing yourself and others.

5. Information

Mobility : WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.Accordingly, the selected candidate may be required to move from time to time to new functions and / or to another duty station.

Annual salary :

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the June 2024 rate of 88.5 %

Annual salary

49,254

Post adjustment

43,590

Total Salary

92,844

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

  • Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s) / diploma(s) / certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited / recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link : http : / / www.whed.net / . Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing / interviewing may be used as a form of screening.Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.