Senior IT Support Specialist
Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.
For our international customer in Geneva we are looking to hire a Senior IT Support Specialist.Key Deliverables : In line with the organization's objectives and business needs, provide functional and technical support in the Workplace Services areaCore Responsibilities : Involved in Incident, Problem and Service Request Management.
Provide physical IMAC support for multiple hardware. Log requestor incidents received by phone, email or other communication channel Provide workarounds and solutions based on Service Level Objectives.
In the case of Problem Management, report / escalate issues to the Service Desk Coordinator / Manager. Propose or recommend IM&T Services modifications to the Service Desk manager / coordinator to reduce user impact.
Participate to IM&T Service testing, deployment and stabilization. Maintain and stay current with evolving Information technology.
Contribute in all aspects of Continuous improvement Communication Update and acknowledge tickets logged by requesters and communicate about resolution progress.
Provide basic end-user training or instruction on workplace services. Ensure satisfactory customer service and prompt response times to the requesters based on service level objectives.
Share support knowledge with peers in the same team and maintain associated documentation Escalate significant issues or outages to the management Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.Technical skills :
- Strong knowledge of Microsoft based operating systems
- General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc..)
- Basic Knowledge in SAP system (account, print) ITIL qualification is preferable but not essential.
- Knowledge about business processes.Functional Skills & Competencies :
- Very good communication skills
- Good Organizational skills
- Ability to manage and motivate the Team
- Resistance to the stress
- Ability to negotiate
- Capacity to manage priorityPrimary Qualifications (education / experience) :
- Very good knowledge of informatics (workstation, servers, network, Windows)
- Proved experience of min. 5 year in IT support Team in medium and large organizations
- Previous responsibilities of Team Leader
- Knowledge of IT support ticketing systems
- ITIL certification
- French native fluency, English proficiency a plus.We are looking forward to your application. For further information please call +41 22 736 12 15
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