IT Onsite Support - Analyst - External Consultant until December 2024
IT Onsite Support - Analyst - External Consultant until December 2024
Mission
Provide Level 2 IT support to all UBP employees based in Geneva.Provide Level 2 IT support to VIP's and traders.Install, configure and support PC hardware.
Install, configure and support user applications.
Challenges
Able to adapt and work in a fast-evolving technology environment and ability to learn quickly.Ability to manage stress and to deal with a wide variety of customers and responsibilities.
Main responsibilities
- Manage User Service Requests and Incidents assigned to the team
- Manage Work Orders assigned to the team
- Provide support to VIP's and Trading Room
- Provide support for Video Conference in the meeting rooms
- Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
- Hardware management : terminate, dispose of and relocate assets in line with internal policies
- Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
- Support of Canon & HP printers; monitoring and coordination of external support intervention
- Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
- Track software’s assets and ensure full compliance licensing
Education
- Education : CFC
- Certification : ITIL
Experience
- Years of experience : 3-7 : intermediate
- Experience required : At least 3-years' experience in a similar role
- Experience in private banking : Preferred
Language
- French : Fluent
- English : Fluent
Personal skills
Swiss resident : Optional
proactiveteam-playerservice-oriented
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