IT Onsite Support - Analyst - External Consultant until December 2024

IT Onsite Support - Analyst - External Consultant until December 2024

Mission

Provide Level 2 IT support to all UBP employees based in Geneva.Provide Level 2 IT support to VIP's and traders.Install, configure and support PC hardware.

Install, configure and support user applications.

Challenges

Able to adapt and work in a fast-evolving technology environment and ability to learn quickly.Ability to manage stress and to deal with a wide variety of customers and responsibilities.

Main responsibilities

• Manage User Service Requests and Incidents assigned to the team
• Manage Work Orders assigned to the team
• Provide support to VIP's and Trading Room
• Provide support for Video Conference in the meeting rooms
• Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
• Hardware management : terminate, dispose of and relocate assets in line with internal policies
• Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
• Support of Canon & HP printers; monitoring and coordination of external support intervention
• Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
• Track software’s assets and ensure full compliance licensing

Education

• Education : CFC
• Certification : ITIL

Experience

• Years of experience : 3-7 : intermediate
• Experience required : At least 3-years' experience in a similar role
• Experience in private banking : Preferred

Language

• French : Fluent
• English : Fluent

Personal skills

Swiss resident : Optional

proactiveteam-playerservice-oriented