Yacht Club Director
JOB PURPOSE
The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship.
KEY ACCOUNTABILITIES
- Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge and the Yacht Club Restaurant;
- Manages a team of up to 50 persons including scheduling and performance evaluations;
- Manages and develops the quality of services and products on-board in collaboration with the department heads and shore side departments;
- Ensures that crew members are trained to apply the Yacht Club service standards;
- Acts as an ambassador to the Yacht Club Brand;
- Is present during embarkation and disembarkation, High Tea, Cocktail Receptions and the Dinner service;
- Ensures that guest feed-back is dealt with promptly and professionally.
QUALIFICATIONS (skills, competencies, experience)
- Fluent English and a second European language or Chinese;
- A Diploma in International hospitality management;
- Minimum 3 years of managerial experience in a luxury hotel or luxury cruise ship;
- Computer proficiency in Fidelio, Excel, Word and MS Outlook;
- F&B and / or Front Office experience;
- Excellent networking and communication skills;
- Excellent presentation and interpersonal skill;
- Dedicated and devoted to providing luxury service;
- Good business acumen.
VISA REQUIREMENTS (if any)
Valid Passport
Yacht Club Director
The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship. Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, L...
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