Yacht Club Director

JOB PURPOSE

The Yacht Club Director ensures the management of all aspects of the guest experience, crew development and financial performance in the Yacht Club, a unique and exclusive section of the ship.

KEY ACCOUNTABILITIES

• Oversees all aspects of the guest experience from Embarkation to the Butler service, Cabin, Conciergerie, Lounge and the Yacht Club Restaurant;
• Manages a team of up to 50 persons including scheduling and performance evaluations;
• Manages and develops the quality of services and products on-board in collaboration with the department heads and shore side departments;
• Ensures that crew members are trained to apply the Yacht Club service standards;
• Acts as an ambassador to the Yacht Club Brand;
• Is present during embarkation and disembarkation, High Tea, Cocktail Receptions and the Dinner service;
• Ensures that guest feed-back is dealt with promptly and professionally.

QUALIFICATIONS (skills, competencies, experience)

• Fluent English and a second European language or Chinese;
• A Diploma in International hospitality management;
• Minimum 3 years of managerial experience in a luxury hotel or luxury cruise ship;
• Computer proficiency in Fidelio, Excel, Word and MS Outlook;
• F&B and / or Front Office experience;
• Excellent networking and communication skills;
• Excellent presentation and interpersonal skill;
• Dedicated and devoted to providing luxury service;
• Good business acumen.

VISA REQUIREMENTS (if any)

Valid Passport