Client Delivery Executive (f/m/d)

Job Description

Req ID : 273060

Competitive salary EMEA remote + travel to Switzerland (Basel region)

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services is currently looking for a Client Delivery Executive (f / m / d) for our growing team in EMEA.

Role responsibilities

• Overall delivery accountability for a major client in the Healthcare / Life Sciences (HCLS) area
• Responsible for leading / coordinating a team of Client Delivery Executives who drive overall client satisfaction, contracted delivery excellence and POS or better financial performance for a BU, as sold financial, SLA, contractual performance for one of our large HCLS clients
• Protects current revenue and ensures continued business growth by avoiding competitive renewals and cultivating growth opportunities
• Identifies and assists in closing growth opportunities in the account
• Negotiates contracts that are executable and able to deliver SLAs and as sold’ financial performance
• Provides strategic direction oversight for all aspects of delivery in the account
• Partners with account Client Executives, their leaders and practice Delivery Managers and their leaders to ensure services meet / exceed contractual commitments
• Coaches and develops talent to achieve growth, profit, NPS and contractual performance goals
• Senior leadership standard requirements for communication, leadership, relationship building, P&L, problem solving, etc.
• Recognized as an influential and strategic delivery leader by the client and within NTT DATA.
• Ensures service delivery leadership, performance, governance, and reference-ability is provided across the portfolio

Key skills

• Multiple years of relevant experience in Service delivery management / as Client Delivery Executive (or similar role)
• Several years of experience in client management
• Ability to lead and influence across large, cross-functional, and global teams
• Experience in project and program management
• Prior experience in the Healthcare / Life Sciences area
• Advanced experience with project and program financial management, budgeting, cost management
• Knowledge in the SAP and Data / Data Migration space
• Experience defining and negotiating contract terms
• Ability to communicate clearly and present to senior leadership

Travel

In this position, you will be required to be on site in Switzerland (Basel region) approx. 2 days / week.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.

We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Visit us at us.nttdata.com.

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