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Guest relation manager • uster

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Account Manager

FELFEL AGZürich, CH

Own and manage a large portfolio of clients from post trial engagement to renewal.Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfactio... Mehr anzeigen

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Guest Experience Associate 80-100%

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Mit unseren vier Casinos in Zürich, Pfäffikon SZ, St.Gallen und Winterthur sowie dem Online Casino sind wir die führende Casinogruppe der Schweiz.Um unseren Gästen ein eindrückliches und spannendes... Mehr anzeigen

Tax Manager

LGT Capital PartnersPfäffikon, Switzerland

Corporate Legal & Tax team of seven professionals, located at our headquarters in Pfäffikon (SZ).In this role, you will support the Head of Tax in managing international tax matters for LGT Capital... Mehr anzeigen

 • Gesponsert

System Manager

RUAG AGWangen b. Dübendorf, CH

Rund 3000 Mitarbeitende von RUAG und RUAG Real Estate leisten jeden Tag einen wesentlichen Beitrag zur Sicherheit der Schweiz.Verantwortung als Single Point of Contact für komplexe Systeme der Schw... Mehr anzeigen

Manager / Senior Manager - Finance Transformation

KPMGZurich, Region of Zurich, Switzerland

Acquire and lead Finance engagements with the objective to transform the Finance Target Operating Model, including the technology landscape.Design and deliver strategies and solutions to improve pr... Mehr anzeigen

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ServiceNowZurich, Switzerland

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DestinusZürich, ZH, CH
Quick Apply

Imagine that you are leading some of the most complex and strategically important programs in the aerospace and defense industry, balancing customer expectations, business performance, operati... Mehr anzeigen

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bloomieZürich, Zürich, Switzerland

At Bloomie, we're passionate about the human side of hiring.We believe in fair, transparent, and efficient practices, powered by the latest technology, to help individuals and organizations build e... Mehr anzeigen

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visavis Versicherung GenossenschaftZürich, CH

Wenn du gerne Verantwortung übernimmst, technische Lösungen entwickelst und in einem modernen Umfeld arbeiten möchtest, freuen wir uns darauf, dich kennenzulernen.Im Rahmen einer Nachfolgeplanung s... Mehr anzeigen

Applications-Manager/Service-Manager

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Homeoffice
Quick Apply

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Manager / Senior Manager - Strategy Consulting

PwCZürich

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Senior Manager

Bain & Company IncZürich, CH

Bain employees are investigative, creative, thoughtful managers and collaborators who work together as an integrated team, delivering extraordinary outcomes for our clients.As a Senior Manager at B... Mehr anzeigen

Engagement Manager

WPP MediaZürich, CH

WPP is the trusted growth partner for the world’s leading brands.With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketin... Mehr anzeigen

Communications Manager

FitnessparkOerlikon, CH

Communications Manager (m/w/d).Immer auf der Suche nach der nächsten Challenge, kreativ und ständig in Bewegung: So sind wir, das Marketing- und Kommunikationsteam der movemi AG.Falls das auch nach... Mehr anzeigen

Account Manager

FELFELZürich, CH

Zurich, you become the trusted host for a portfolio of clients: the person who makes sure their FELFEL experience keeps getting better, from their very first weeks with us all the way to renewal.Yo... Mehr anzeigen

Account Manager

WhyHireWrong?Zurich, Zurich, Switzerland

A well-funded, pre-seed startup in Zurich, founded by PhD-level engineers building autonomous physical security - AI that connects camera streams to robotic response.Sales has been founder-led unti... Mehr anzeigen

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Account Manager

Account Manager

FELFEL AGZürich, CH
Vor 23 Tagen
Stellenbeschreibung
YOUR RESPONSIBILITIES
  • Own and manage a large portfolio of clients from post trial engagement to renewal.
  • Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
  • Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
  • Drive organic growth actively within your segment to maximize account potential and business value.
  • Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
  • Lead account reviews, contract negotiations, and renewals with confidence and care.
  • Work hand in hand with our Acquisition, Product, Operations, and Support teams so every client gets one seamless FELFEL experience.
  • Bring what you hear from clients back inside, so we keep making our food and service better.

YOUR PROFILE
  • 3–5 years in account management, client success, or a similar customer-facing role.
  • Proven track record of efficiently managing and growing a large, diverse client portfolio.
  • Confidence with CRM tools (Hubspot) to keep your work organized and your clients well looked after.
  • A proactive, solution-oriented mindset that combines a sales instinct with a real sense of hospitality — you spot opportunities to grow accounts while genuinely taking care of people.
  • Excellent communication skills and the ease to connect with everyone from an office manager to a CEO.
  • Energy for a fast-paced environment, paired with the patience to build relationships that last.
  • Fluent German and proficient in English.
  • Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
  • Valid work permit or Swiss passport.

YOU WILL BE MEASURED BY
  • Net Revenue Retention (NRR)
  • Churn Rate
  • Portfolio Growth (Cross-sell/Upsell)
  • Client Health Score
  • Customer Satisfaction (CSAT or NPS)

OUR BENEFITS
  • Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
  • Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
  • 5 weeks holiday per year, as well as the chance to buy an extra week of vacation
  • Two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
  • We care about your future with an above-mandatory pension fund
  • New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
  • We encourage our employees to use public transport by covering your half-fare travelcard
  • Great team events, such as our well-known FELFEL Summer Outing
  • Stay active and healthy with our weekly sports sessions

Ready to apply? If this sounds like the perfect role for you, please submit (German or English):
  • Your CV & complete documents (references, diplomas)
  • A short video introducing yourself and telling us why you are our next Account Manager (max. 1 minute)
ABOUT USFELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.
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