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BatgroupZürich, ZH, CH- Vollzeit
- Quick Apply
Are you passionate about making a positive impact in the world? Do you want to work for a company that values collaboration, innovation, and community? Batmaid is seeking talented and ambitious people to join our Operations Internship Program and help us achieve our objective of Fighting the Black Market!
Here at Batgroup our objective is to become the global leader provider of the “well-being at home” with high-quality cleaning services. With 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality. Batgroup was created in order to reinforce our primary mission : the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurance that they should benefit from. Within the Batgroup we have a variety of identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid, to hiring their house cleaning employee through Batsoft.
What You’ll Be Doing :
This isn’t just another internship. As part of our team, you’ll be fully immersed in real projects from day one :
Operations Management :
- Customer Experience : Ensure our B2C business runs smoothly, delivering top-tier experiences to our customers.
- Customer Success : Improve our client's retention by solving problems relating to agent absences, handling different kind of complaints with care and cleverness, ensuring a 5
- service, and gathering feedback on our performances.
- Agent management : Provide our cleaning agents with the support they need in their daily routine by answering their questions and requests.
- Operational Strategy : Collaborate with our leadership to streamline processes and enhance our operational efficiency.
Growth
This is what makes you successful :
Program duration : 6 months - full-time
Start date : March 2025
Salary : 21,000 CHF gross annually
What can you expect?