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Customer experience manager Jobs in Schaffhausen
Director of Customer Experience and Voice of Customer
Johnson ControlsNeuhausen, Schaffhausen, SwitzerlandServicetechniker Customer Service (a) 100%
WabtecSchaffhausen, SwitzerlandProdukt Manager
PROPbase AGNeuhausen am Rheinfall, Schaffhausen, Switzerland- Gesponsert
Sachbearbeiter / in Customer Service (m / w / d) 80%
AdeccoBeringen, CH- Gesponsert
Sales Manager Automatisierungstechnik
GCP - Gfeller Consulting & Partner AGSchaffhausen, CHPricing Manager
HARTMANNNeuhausen, Schaffhausen, CHHead of Industrial Cooling Market (m / f / d)
Georg Fischer Rohrleitungssysteme AG, SchaffhausenSwitzerland, SchaffhausenOffice Manager
AptivCHE Schaffhausen- Gesponsert
R&d Project Manager / Laborant
ALFA Klebstoffe AGRafz, CH- Gesponsert
EHS Manager (m / f / d) - Switzerland
Xylem Water SolutionsSchaffhausen, Kanton Schaffhausen, CH- Gesponsert
Global Digital Product Manager - E-Commerce
Georg FischerSchaffhausen, CH- Gesponsert
Sachbearbeiter Kundendienst / Customer-Support 50% - 100%
Hermex Trade GmbHSchaffhausen, CH- Gesponsert
Customer Relationship Advisor, 100% m / f / d
H. Moser & CieNeuhausen am Rheinfall, CHGerman Customer Care in Greece - Relocation support
TeleperformanceSchaffhausen, Switzerland- Gesponsert
Pricing Manager : in
IVF HARTMANN AGNeuhausen, CHIntern Customer Experience Center Schaffhausen (m / f / d) – 12 Months
Georg Fischer Rohrleitungssysteme AGSwitzerland, Schaffhausen, Switzerland- Gesponsert
Project Manager Engineering
headcount AGSchaffhausen,Switzerland- Gesponsert
Field Manager 100%
Quality1 AGZentralschweiz und Schaffhausen, CH- Gesponsert
It / av Product Manager
Consult & Pepper AGRegion Zürich / Schaffhausen, CHMitarbeiter •in Verkauf - Customer Experte
ManorSchaffhausen, SchweizDirector of Customer Experience and Voice of Customer
Johnson ControlsNeuhausen, Schaffhausen, SwitzerlandWhat will you do
As part of the global priority to improve customer experience and brand loyalty, this leadership role drives the measurement and reporting strategy of Johnson Control’s customer experience performance enterprisewide. This includes setting, agreeing and executing the strategic framework, approach and management of the global Net Promoter, Customer Experience and Loyalty score measurement, performance reporting. The role also ensures the action-driving framework for both, immediate account level actions as well as planning improvement priorities to a global standard across the organization.
How you will do it
Deliver the framework that ensures regular cadence of actionable customer experience reports and help commercial and operations teams take action at the account level and track JCI’s overall customer relationship as well as our performance at key transaction touchpoints, across our different customer segments and offering categories in GP and Regions globally.
Create Customer Health Indices that clearly articulate the most critical priorities that drive customer loyalty, outline operations strengths and improvement opportunities with suggested action plans for each business unit
Lead the program strategy, continued evolution and maturity roadmap incl includes the survey design and approach, timing, report standards and work session formats, closed loop reporting to customers, and enterprise reporting of impact and progress to world class best practice standards.
Define requirements and prioritization of correlation and regression analysis requirements with Data Analytics team to ensure commercial and ops leaders have visibility of high impact opportunities
Manage customer experience measurement vendors, tool selection and support structures to drive to required cadence of performance insights in synchronization with business requirements
Sharing of best practice customer experience programs and opportunities based on improvement plans
Define statistical linkages between VOC and financial impacts and operational KPIs
Develop and implement best practice frameworks for actionable customer experience insights.
Create Customer Health Indices to prioritize loyalty drivers and improvement opportunities.
Drive a culture of customer experience across the organization through effective communication and training.
What we look for
Required
Minimum 7 years of experience in Voice of Customer and Customer Experience Measurement.
Proven ability to work effectively within a global matrix organization, navigating diverse teams and cultures to drive results. Experience in managing projects across multiple regions is highly desirable.
Bachelor’s degree required;
Strong project management experience is essential, with a solid understanding of project management principles.
Less than 10% travel.
Preferred
Master’s degree in the relevant field
Project Management and relevant certifications (e.g., Six Sigma)
LI-Hybrid