Technical Account Manager
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Who we are :
GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improving the technical capabilities of GMS CPaaS.
Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences.
We are the strategic partner of choice, ready to greenlight tomorrow.
What you’ll do :
- Serve as the primary commercial and technical point of contact for the day to day business with our resellers clients.
- Understand clients’ business and technical needs and involve the right pre sales to support with the design solutions that meet those needs.
- Coordinate with sales, product development, and other teams to ensure efficient solution delivery.
- Manage and resolve technical issues for assigned accounts.
- Provide product training and technical advice to clients.
- Maintain a deep understanding of the company’s products and services.
- Create and update account plans and ensure they are followed.
- Prepare and deliver technical presentations and demonstrations.
- Assist in contract renewal and negotiation processes.
What we expect :
- Proven work experience as a Technical Account Manager or similar role.
- Excellent verbal and written communication skills in German and English.
- Strong technical background with hands-on experience in digital technologies.
- Strong analytical and problem-solving skills.
- Ability to explain technical details and requirements to a non-technical audience.
- Ability to negotiate commercials maximizing results.
- Results-driven with a focus on achieving specific goals.
- Ability to provide technical, product, and business knowledge to support the sales process and strengthen customer relationships.
What we offer :
- Multicultural and dynamic environment in fast-growing worldwide business.
- One-of-a-kind company culture a mixture of an open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest standards of performance.
- Our values Integrity, Agility, and Commitment are vivid in day-to-day company activities.
- Customer-oriented culture with a high respect for both internal and external customers.
- Competitive salary and bonus system.
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