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Who we are :

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients we identify opportunities for growth and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.

What you’ll do :

• Monitor all services and respond to network alerts.
• Perform regular checks on the network.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Ensure that every reasonable effort is made to restore services as quickly as possible in the event of an outage.
• Cooperate closely with L2 engineers and partners to resolve issues.
• Cooperate closely with customers / clients to resolve the issue.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams and partners.
• Track and document network issues and update incident reports.
• Meet network availability and ticket handling objectives while adhering to the agreed SLA.

What we expect :

What we offer :