Business Implementation & Optimization Director Europe
Your Responsibilities :
- Lead, coordinate and support implementation projects for assigned accounts, through the test phase (trial shipments) and go live production, up to the point where all stakeholders are satisfied that the operations and services are running successfully
- Develop detailed implementation plans based on the awarded contract details
- Setup and manage cross functional project teams based on the contract requirements.
- Assist with establishing systems requirements and coordinate systems integration between the customer, 3rd parties, and DP World where required.
- Develop and document business processes and procedures incl. business process flows, reporting and system integration requirements.
- Identify and support the development of metrics / measurement tools according to the customer’s requirements and DP World’s capabilities.
- Establish SOP’s and ensure that DP World’s branches / staff understand the account’s requirements and expectations, and follow-up with appropriate corrective action when needed.
- Initiate and coordinate training on business processes and customer facing IT applications for customers, suppliers and DP World branches.
- Support post go-live operations as required by the customer or DP World.
- Support in the development of customer solutions proposals, including but not limited to defining the related implementation concept or the proposed operational process
Skills and Experiences :
- Master's degree in Logistics, Supply Chain Management, or a related field.
- Proven experience in business implementation, continuous improvement in the logistics industry.
- Strong organizational skills (prioritize, plan, assign and control).
- Good knowledge of EDI and API standards, protocols, and supply chain visibility applicatoins.
- Project management skills with the ability to plan, execute, and monitor projects
- Strong understanding of air and ocean freight operations and regulations.
- Goal and team driven, good motivator and facilitator to ensure that set targets are achieved.
- Exceptional communication and leadership abilities.
- Excellent command in English and any additional European language
Business Implementation & Optimization Director Europe
Proven experience in business implementation, continuous improvement in the logistics industry. Lead, coordinate and support implementation projects for assigned accounts, through the test phase (trial shipments) and go live production, up to the point where all stakeholders are satisfied that the o...
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