Data designer • luzern
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Für unsere Kunden im Raum Luzern sind wir fortlaufend auf der Suche nach einem engagierten und strukturierten Elektroniker, der mit Leidenschaft und technischem Know-how punktet.Wenn Sie Herausford... Mehr anzeigen
Der Bereich Sales- & Segmentsmanagement Privat- und Gewerbekunden verbindet unsere Kundensegmente Privat- und Gewerbekunden mit den Bereichen Technology & Services , Data, Analytics ? KI, Rechtsdie... Mehr anzeigen
Möchten Sie Teil eines innovativen Unternehmens sein, das zukunftsweisende Technologien entwickelt und den Fortschritt aktiv mitgestaltet? Zur Verstärkung unseres Teams suchen wir eine engagierte u... Mehr anzeigen
Du willst Systeme verbinden, Datenflüsse gestalten und Prozesse spürbar einfacher machen?.Als Data Integration Engineer bringst du Business, Data und IT zusammen.Du entwickelst moderne Integratione... Mehr anzeigen
Flexsis is a company of the Interiman Group, one of the leading providers of personnel services in Switzerland.Thanks to our solid expertise as well as the competencies within the Interiman Group, ... Mehr anzeigen
Bist du bereit, Modetrends zu setzten? Werde Teil unseres engagierten Teams bei Metro Boutique und arbeite in einem innovativen Umfeld, das Fashion, Lifestyle und den Mut, neue Wege zu gehen, verei... Mehr anzeigen
This role requires the candidate to work remotely from Germany.Our client is a global artificial intelligence technology company specializing in the development of advanced large language models (L... Mehr anzeigen
Bewerbung hochladen merken An internationally operating technology-driven trading firm is looking for a Data Engineer to join its engineering team.The company develops and operates high-performance... Mehr anzeigen
To strengthen our data protection and governance capabilities, we are looking for a Data Protection Manager to support the operational implementation and continuous improvement of data protection p... Mehr anzeigen
For one of our clients, we are currently seeking an.The Technology Transfer specialist will be a member of the Manufacturing Operations team, reporting to the Technology Transfer Lead.The successfu... Mehr anzeigen
Die LeeGroup ist ein schnell wachsendes D2C-Unternehmen aus Luzern.Wir produzieren und verkaufen hochwertige Nahrungsergänzungsmittel und Skincare-Produkte.Zur Verstärkung unseres Unternehmens such... Mehr anzeigen
We’re seeking a reliable, safety-conscious, and tech-savvy.In this role, you will operate a company-provided vehicle equipped with a specialized 360-degree camera system to capture street-level ima... Mehr anzeigen
Elektroniker:in oder Elektrotechniker:in.Als Teil der weltweit tätigen Leister Gruppe ist sie seit Jahrzehnten auf Wachstumskurs.Rund 900 Mitarbeitende in acht Ländern und 130 Vertriebspartner sorg... Mehr anzeigen
Diese regional verankerte Klinik in einer idyllischen Bergregion der Zentralschweiz baut ihre Frauenklinik gezielt aus.Sie arbeiten in einem kleinen, schlagkräftigen Team aus Chefarzt, leitendem Ar... Mehr anzeigen
Näher dran an Teamarbeit und Campus-Leben.Als grösste Bildungsinstitution der sechs Zentralschweizer Kantone ist die Hochschule Luzern mit ihrem Angebot am Puls der Zeit.Weitsichtig und innovativ, ... Mehr anzeigen
As a key member of our early-stage team, you will work across our data stack, from raw data sourcing and processing to the APIs that serve it.Your primary focus will be on building robust, scalable... Mehr anzeigen
Are you a ServiceNow professional looking for exciting projects in Switzerland?.We're currently building a qualified talent pool so we can quickly reach out to you for suitable projects.This is not... Mehr anzeigen
Associate Director, SIOP Forecasting Analytics.The AI & Analytics Leader – Forecasting will own the end-to-end design, development, and scaling of advanced forecasting solutions leveraging AI/ML.Th... Mehr anzeigen
Purpose & Overall Relevance for the Organization: .Are you enthusiastic about the prospect of driving excellence in reporting & analytics capabilities to increase transparency and visibilit... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
