Data designer • luzern
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Für unsere Kunden im Raum Luzern sind wir fortlaufend auf der Suche nach einem engagierten und strukturierten Elektroniker, der mit Leidenschaft und technischem Know-how punktet.Wenn Sie Herausford... Mehr anzeigen
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The Senior Research Executive will have the following main responsibilities:.Contribute to the client service team during the project cycle (from questionnaire development to delivery of report)and... Mehr anzeigen
You will be working on designing and building the geospatial data pipeline that powers our products.As part of our data team you will be heavily involved in our "ground truth," finding and integrat... Mehr anzeigen
Du willst Systeme verbinden, Datenflüsse gestalten und Prozesse spürbar einfacher machen?.Als Integration Engineer bringst du Business, Data und IT zusammen.Du entwickelst moderne Integrationen, so... Mehr anzeigen
About the Role jrni is looking for a Sales Operations Specialist to be the day-to-day link between our go-to-market teams and the systems and processes they rely on every day.This hands-on role ble... Mehr anzeigen
Oreol is an ETH Zurich spin-off candidate developing next-generation distributed computing platforms that bring accelerated computing closer to where data is created and used.Our systems combine mo... Mehr anzeigen
Associate Director – Innovation Hub Leader.Carrier is looking for a visionary and execution-focused leader to head our.Carrier's Global Innovation Center of Excellence (ICOE).In this role, you will... Mehr anzeigen
Bewerbung hochladen merken An internationally operating technology-driven trading firm is looking for a Data Engineer to join its engineering team.The company develops and operates high-performance... Mehr anzeigen
To strengthen our data protection and governance capabilities, we are looking for a Data Protection Manager to support the operational implementation and continuous improvement of data protection p... Mehr anzeigen
Axetris AG is a leading company for micro-optical components and MEMS-based gas detectors, based in central Switzerland.The company's expertise enables it to provide customised solutions for custom... Mehr anzeigen
Die LeeGroup ist ein schnell wachsendes D2C-Unternehmen aus Luzern.Wir produzieren und verkaufen hochwertige Nahrungsergänzungsmittel und Skincare-Produkte.Zur Verstärkung unseres Unternehmens such... Mehr anzeigen
Elektroniker:in oder Elektrotechniker:in.Als Teil der weltweit tätigen Leister Gruppe ist sie seit Jahrzehnten auf Wachstumskurs.Rund 900 Mitarbeitende in acht Ländern und 130 Vertriebspartner sorg... Mehr anzeigen
Diese regional verankerte Klinik in einer idyllischen Bergregion der Zentralschweiz baut ihre Frauenklinik gezielt aus.Sie arbeiten in einem kleinen, schlagkräftigen Team aus Chefarzt, leitendem Ar... Mehr anzeigen
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Swiss HQ & European Operations.Manage day-to-day legal affairs for the Swiss headquarters, including corporate governance, local board resolutions, and Swiss Commercial Register filings.Ensure ... Mehr anzeigen
Näher dran an Teamarbeit und Campus-Leben.Als grösste Bildungsinstitution der sechs Zentralschweizer Kantone ist die Hochschule Luzern mit ihrem Angebot am Puls der Zeit.Weitsichtig und innovativ, ... Mehr anzeigen
Purpose & Overall Relevance for the Organization: .Are you enthusiastic about the prospect of driving excellence in reporting & analytics capabilities to increase transparency and visibilit... Mehr anzeigen
Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
