Customer experience manager Jobs in Uster

As a Customer Solutions Manager in the Automotive & Manufacturing Business Unit, you drive challenging customer engagements with measurable impact on specific business outcomes within multiple global automotive and manufacturing OEMs. You operate in complex or undefined environments with growing strategic perspective and minimal guidance, applying established strategies to create clarity and earn trust. You build relationships with key project-level stakeholders, influencing adoption decisions, and building alignment across teams while gaining exposure to senior decision makers. You are trusted to make technical and business decisions despite incomplete information, managing ambiguity with good judgment and escalating when needed.

You lead customer initiatives with challenging business objectives and technical requirements for specific workloads, managing multiple streams of work and negotiating resources as needed. You drive customer value realization and support transformation objectives, building business cases and ensuring adoption leads to measurable outcomes such as efficiency gains, cost savings, or growth. You implement governance to maintain alignment, manage risks through effective escalation, and provide customer feedback that informs incremental improvements to AWS services.

You use technical expertise to solve challenges within customer engagements, applying your knowledge to guide implementations and make informed decisions that support business priorities. You translate technical and business requirements into comprehensive adoption roadmaps that align with business objectives, ensuring solutions deliver measurable value. You communicate effectively with management and cross-functional external and internal stakeholders at the project and operational level, presenting to senior managers and delivering clear, concise messages both verbally and in writing.

You identify and implement improvements to customer-facing and internal mechanisms, streamlining execution by reducing adoption friction (people and processes) and eliminating non-differentiated work. You leverage emerging technologies to automate repetitive tasks and identify risks, building mechanisms that accelerate value realization within the team.


Key job responsibilities
Lead and deliver on complex customer initiatives independently, moving beyond well-defined situations to operate effectively with incomplete information, using solid technical expertise and judgment to make decisions and escalate when needed.

Demonstrate execution maturity by owning customer end-to-end initiatives, anticipating challenges, and mitigating technical and business risks beyond just following established plans

Translate technical and business requirements into adoption roadmaps and educate customers on products, services, features, benefits, and trade-offs.

Collaborate across multiple internal teams, showing influence beyond immediate teammates and contributing to alignment across the accounts to which you are assigned.

Provide peer mentoring, sharing knowledge, and helping others navigate challenges

Leverage Artificial Intelligence to identify improvements within mechanisms, reduce friction, and proactively solve recurring problems.

Build credibility with initiative-level technical and business stakeholders and interact with senior customer contacts.


A day in the life
A typical day for an AWS Customer Solutions Manager (CSM) focuses on being a strategic partner, driving cloud adoption, and accelerating innovation for customers. You'll manage multiple engagements— such as GenAI prototypes or migration projects —by coordinating between customer leadership, AWS sales, and technical teams to remove blockers and ensure successful, fast-paced delivery.

About the team
The AWS Automotive & Manufacturing Industry Business Unit is a specialized division within Amazon Web Services (AWS) focused on accelerating digital transformation for automakers, suppliers, and industrial companies. This team provides specialized cloud solutions to help companies transition to software-defined vehicles, optimize smart manufacturing, and build resilient supply chains.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
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Mentorship & Career Growth
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Work/Life Balance
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BASIC QUALIFICATIONS

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in customer-facing roles

PREFERRED QUALIFICATIONS

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements