Talent.com

Customer experience manager Jobs in Uster

Jobalert für diese Suche erstellen

Customer experience manager • uster

Zuletzt aktualisiert: vor 3 Tagen

Customer Care Representative

YUHDübendorf, Zurich, Switzerland

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position.You will be the main link between Yuh and our awesome clients, ... Mehr anzeigen

Customer Service Associate

Sonic Suisse SSDWallisellen, Schweiz

Wir sind Teil der weltweiten Sonic Healthcare Gruppe, eines führenden Anbieters von medizinisch-diagnostischen Dienstleistungen.Wir setzen uns für das Wohl unserer Kunden und deren Patienten ein un... Mehr anzeigen

Senior Technical Consultant – Customer Experience

isolutionsBern, Basel, Zürich

Du berätst unsere Kunden bei technischen und fachlichen Fragestellungen rund um Microsoft Dynamics 365 und die Power Platform.Du analysierst fachliche und technische Anforderungen, entwickelst trag... Mehr anzeigen

Presales Consultant – Customer Experience

isolutionsBern, Basel, Zürich

Presales Consultant – Customer Experience. Mehr anzeigen

Customer Intelligence Manager (w/m/d)

Genossenschaft Migros ZurichZürich, Schweiz

Für die neugeschaffene Position in der Direktion "Kunde" suchen wir eine Person die Daten in Erkenntnisse und Erkenntnisse in Empfehlungen verwandelt.Als Customer Intelligence Manager bringst du di... Mehr anzeigen

Customer Success Manager - Customer Experience

isolutionsBern, Basel, Zürich

Du begleitest unsere Kunden langfristig bei der Weiterentwicklung ihrer Customer-Experience- und CRM-Lösungen und sorgst dafür, dass diese kontinuierlich Mehrwert schaffen.Du analysierst neue Anfor... Mehr anzeigen

Multilingual Customer Representative

Cross Border TalentsZürich, Switzerland
Homeoffice
Quick Apply

Turn Your Language Skills into a Global Career.Are you ready to use your talent for languages to build a career with.Join some of the world's most innovative companies in.Portugal, Greece, Malta, a... Mehr anzeigen

Customer Support Specialist Export

Randstad (Schweiz) AGUster, Zürich

Kundenbetreuung von A?Z: Professionelle Betreuung und Beratung interner sowie externer Kunden bei Bestellungen, technischen Anfragen und Zahlungsthemen.Prozessverantwortung: Koordination relevanter... Mehr anzeigen

Customer Success & Implementation Manager (AI B2B SaaS | German & French)

aspaara AGZürich, Zurich, Switzerland
Quick Apply

Willst Du unsere preisgekrönte Künstliche Intelligenz von morgen mitgestalten, die schon heute das Arbeitsleben von Tausenden von Menschen in acht Europäischen Ländern verbessert? Werde ein unverzi... Mehr anzeigen

Customer Support Engineer

Malvern Panalytical B.V. (Switzerland Branch)Zurich, CH

Malvern Panalytical is the world's leading provider of laboratory and process measurement technology.Our devices are used in quality control, process control and R&D for structural, element and phy... Mehr anzeigen

Software Engineer – Customer Experience

isolutionsBern, Basel, Zürich

Du entwickelst moderne Business-Applikationen und individuelle Erweiterungen mit C#,.Du implementierst Business-Logik und Schnittstellen zwischen Dynamics 365, der Power Platform und bestehenden Un... Mehr anzeigen

B2B Customer & Sales Manager 80-100%

ofinto agZürich, Zurich, Switzerland
Quick Apply

Bist Du bereit, unser B2B-Geschäft auf das nächste Level zu bringen?.Wir sind ofinto – ein schnell wachsendes E-Commerce-Unternehmen für hochwertige Büromöbel.Unsere Mission: Der führende Online-An... Mehr anzeigen

UX Experience Researcher

ACZENTAZurich, Switzerland

Are you passionate about understanding user behaviour and shaping user experiences?.Do you thrive on uncovering insights that drive product improvements? We are currently seeking a talented and exp... Mehr anzeigen

Customer Success Manager

Enterprise BotZürich, Zurich, Switzerland
Quick Apply

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland.Our intelligent virtual assistants and automation tools help organi... Mehr anzeigen

Customer Success Manager PropTech B2B SaaS - 100%

Spacewise AGZürich, Zurich, Switzerland
Quick Apply

Join the Future of Retail with Spacewise!.Spacewise is an innovative proptech startup headquartered in Zurich, revolutionizing the way commercial landlords manage, market and rent their portfolios ... Mehr anzeigen

Customer Success Engineer

LatticeFlow AIZürich, ZH, CH
Quick Apply

AI is evolving faster than most companies can govern it.LatticeFlow AI is the technical AI governance platform built for the agentic era, helping enterprises evaluate, secure, and control AI risk b... Mehr anzeigen

Customer Data Specialist

GenTwoZurich, Switzerland, CH

GenTwo is a global financial engineering company enabling the creation, issuance, and lifecycle management of innovative investment products.With our state-of-the-art platform and securitization in... Mehr anzeigen

Sales Manager with Recruitment Experience

Eqip AGZürich, Zurich, Switzerland
Quick Apply

Founded in 2017 in Zurich (Switzerland), Eqip is a fast-growing enterprise-focused marketplace for external IT workforce and services, with SaaS-based IT supplier/vendor management tools used by ov... Mehr anzeigen

(Senior) Customer Project Manager Zürich (all genders)

sqior medical GmbHZürich, Mitte Kanton Zürich, CH

Wir sind ständig auf der Suche nach neugierigen und teamorientierten Persönlichkeiten, die etwas im Gesundheitswesen bewegen möchten.Senior) Customer Project Manager (all genders) .Du für die Planu... Mehr anzeigen

Junior Customer Success Manager / AI & Digital Solutions

Selise Group AGZürich, Zurich, Switzerland
Quick Apply

Künstliche Intelligenz (KI) verändert gerade, wie Unternehmen arbeiten.Bei SELISE kannst Du diese Veränderung nicht nur beobachten, sondern aktiv mitgestalten.Als Junior Customer Success Manager – ... Mehr anzeigen

Häufig gestellte Fragen
Diese Stelle ist in deinem Land nicht verfügbar.
Customer Care Representative

Customer Care Representative

YUHDübendorf, Zurich, Switzerland
Vor 3 Tagen
Stellenbeschreibung

Job Description

Your mission

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.

Key Responsabilities

  • Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience.
  • Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments.
  • Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner.
  • Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations.
  • Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements.
  • Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times.


Qualifications

  • Completed apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura)
  • Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
  • Fluency in English and German. For this position, Italian proficiency is highly recommended.
  • A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
  • Excellent communication – verbal and written – skills
  • Familiarity with office software and phone systems
  • You are particularly skilled at listening, communicating, showing empathy, and being spersuasive
  • You have a proactive and “can do” attitude
  • You like working in a team