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Customer experience manager • uster

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UX Experience Researcher

ACZENTAZurich, Zürich, Schweiz
Quick Apply

Are you passionate about understanding user behaviour and shaping user experiences?.Do you thrive on uncovering insights that drive product improvements? We are currently seeking a talented and exp... Mehr anzeigen

Global Customer Experience Manager

Michael PageZürich (Kreis 4) Langstrasse, CH

In this role, you will help translate the organisation's customer experience strategy into practical initiatives and tangible improvements for customers and business teams.Working across regions an... Mehr anzeigen

Customer Success Manager

isolutionsBern, Basel, Zürich

Du begleitest unsere Kundinnen und Kunden beim Onboarding in die Managed Services und sorgst dafür, dass der Einstieg von Anfang an sitzt.Du betreust deine Kunden kontinuierlich und proaktiv, bist ... Mehr anzeigen

Customer Success Manager - DACH

TeamViewer Germany GmbHZurich, Zurich, Switzerland

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.Our software solutions ha... Mehr anzeigen

Junior Customer Manager Sales | Region Zürich/Horgen

Zebrabox Services SAZürich

Customer Manager | Region Zürich/Horgen.Customer Manager | Region Zürich/Horgen.Schweizer Self Storage Marktführer.Lagerräumen an 15 Standorten in der Schweiz.Wir vermieten individuelle self-servic... Mehr anzeigen

Client & Delivery Manager (Customer Success) | Bereich Insurance & Banking (80-100%)

Selise Group AGZürich, Zurich, Switzerland
VollzeitVollzeit
Quick Apply

Du denkst unternehmerisch, kommunizierst überzeugend und behältst auch bei komplexen Projekten den Überblick?.Dann könntest Du die nächste Schlüsselfigur im Insurance & Banking Team sein.Als stark ... Mehr anzeigen

Senior Customer Solutions Manager

AWS EMEA SARL (Switzerland Branch)Zurich, Zurich, CHE
VollzeitVollzeit

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud.In ... Mehr anzeigen

Global Customer Experience Manager

Michael PageZürich (Kreis 6) Oberstrass, CH

In this role, you will help translate the organisation's customer experience strategy into practical initiatives and tangible improvements for customers and business teams.Working across regions an... Mehr anzeigen

Customer Risk Manager

SalesforceZurich
VollzeitVollzeit

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Salesforce is the #1 AI CRM, where humans with age... Mehr anzeigen

Global Customer Experience Manager

Michael PageZürich (Kreis 2) Enge, CH

In this role, you will help translate the organisation's customer experience strategy into practical initiatives and tangible improvements for customers and business teams.Working across regions an... Mehr anzeigen

Senior International Customer Manager (m/f/x)

Mondelēz InternationalZurich
VollzeitVollzeit

Are You Ready to Make It Happen at Mondelēz International?.Join our Mission to Lead the Future of Snacking.You work in partnership with customers to define and execute a winning growth strategy for... Mehr anzeigen

Guest Experience Agent

Dolder Hotel AG ***** ZürichZürich, Schweiz

Professionelle und unaufdringliche Erbringung einer hoch personalisierten Dienstleistung.Aussergewöhnliches möglich machen und dadurch Vertrauen und eine persönliche Verbindung zu Ihren Gästen scha... Mehr anzeigen

Project Manager – Customer Experience

JobAdvice Swiss GmbHZürich, CH
VollzeitVollzeit

Zürich (Distanz und Fahrzeit ab Ihrer Wohnadresse erhalten Sie nach Ihrer Anmeldung).Leitung spannender Customer-Experience- und CRM-Projekte – von der Anforderungsanalyse bis zur erfolgreichen Ein... Mehr anzeigen

Customer Success Manager

Enterprise BotZürich, Zurich, Switzerland
VollzeitVollzeit
Quick Apply

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland.Our intelligent virtual assistants and automation tools help organi... Mehr anzeigen

Marketing & Brand Manager, Customer Experience 80-100%, ab Februar 2027 befristet für 1 Jahr

Job Solution AGZürich

Marketing & Manager, Customer Experience (m/w/d) 80-100%, ab Februar 2027 befristet für 1 Jahr.Marketing & Manager, Customer Experience (m/w/d) 80-100%, ab Februar 2027 befristet für 1 Jahr.Marketi... Mehr anzeigen

Customer Support Manager (80-100%)

ServiceHunter AG - quitt, quinnZürich, Zurich, Switzerland
VollzeitVollzeit
Quick Apply

Wir sind ein 2011 gegründetes Spin-off der ETH Zürich mit Startup-Spirit.Mit unserer SaaS-Lösung quitt übernehmen wir in der Schweiz, Deutschland und England die korrekte Anstellung privater Arbeit... Mehr anzeigen

Global Customer Experience Manager

Michael Page SuisseZürich, Kanton Zürich, CH

Prestigious international Insurance company In this role, you will help translate the organisation's customer experience strategy into practical initiatives and tangible improvements for customers... Mehr anzeigen

Sales Manager with Recruitment Experience

Eqip AGZürich, Zurich, Switzerland
VollzeitVollzeit
Quick Apply

Founded in 2017 in Zurich (Switzerland), Eqip is a fast-growing enterprise-focused marketplace for external IT workforce and services, with SaaS-based IT supplier/vendor management tools used by ov... Mehr anzeigen

Customer Success Manager - DACH

TeamViewer GmbHZurich, EMEA, CH
VollzeitVollzeit

Customer Success Manager - DACH.TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team.TeamViewer provides a leading Digital Workplace platf... Mehr anzeigen

Customer Success Manager – Ärztebesucherplanung & Medikations-Dialog

Visionary AGZürich

Customer Success Manager (m/w/d) – Ärztebesucherplanung & Medikations-Dialog (40–60%).Customer Success Manager (m/w/d) – Ärztebesucherplanung & Medikations-Dialog (40–60%).Täglich vernetzen wir tau... Mehr anzeigen

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UX Experience Researcher

UX Experience Researcher

ACZENTAZurich, Zürich, Schweiz
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Are you passionate about understanding user behaviour and shaping user experiences?

Do you thrive on uncovering insights that drive product improvements? We are currently seeking a talented and experienced UX Experience Researcher to join a dynamic team dedicated to enhancing Google Maps and Google Trends.

Position Overview:

As a UX Experience Researcher, you will play a crucial role in advancing the usability and functionality. Your primary responsibility will be to conduct in-depth research to gather user insights, identify pain points, and collaborate with cross-functional teams to implement user-centric design improvements.

Key Responsibilities:

  • Plan, conduct, and analyze various user research methods such as interviews, surveys, usability studies, and field studies to gather actionable insights.
  • Work closely with product managers, designers, and engineers to translate research findings into actionable recommendations that drive product enhancements.
  • Advocate for the user by championing user-centric design principles throughout the product development lifecycle.
  • Collaborate with multidisciplinary teams to prioritize research opportunities and inform product decisions.
  • Create and present compelling reports, presentations, and findings to stakeholders to influence design and product strategy.

Qualifications:

  • Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
  • Proven experience in conducting user research for digital products, preferably in the field of mapping/navigation or data analytics.
  • Proficiency in a variety of qualitative and quantitative research methods and tools.
  • Strong analytical skills with the ability to synthesize complex data into actionable insights.
  • Excellent communication and presentation skills with the ability to articulate research findings and recommendations to diverse audiences.
  • A collaborative mindset with the ability to work effectively in cross-functional teams.
  • Fluent in written and spoken English.

Preferred Qualifications:

  • Experience working with large-scale datasets and data visualization tools.
  • Familiarity with UX/UI design principles and methodologies.
  • Knowledge of statistical analysis and experimental design.
  • Previous experience with international research and understanding of global user behaviors and preferences.

Join us and be part of a talented team dedicated to creating innovative and meaningful user experiences for millions of users worldwide.

If you would like to receive any information in a different way before applying for the role, please contact us at 044 342 30 10.



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Anstellungsart: Festanstellung