Client success manager Jobs in Uster

Help us shape the future of digital healthcare procurement.

Internship (100%) or Part-Time Professional Role (40 - 50%)

At hystrix medical, we are building a digital platform that makes procurement and sales faster, more transparent and more connected – in healthcare and beyond.
Hospitals or schools want to find the right products, suppliers and market information.
Suppliers want to be found by the right customers.
Our job is to connect the dots.

To strengthen our Customer Success Team and accelerate our activities in the Netherlands, we are looking for an entrepreneurial, hands-on personality who enjoys working with customers, developing business and turning ideas into action.

This is not a traditional Customer Success role – and it is not purely Business Development either.

You will work at the intersection of customers, suppliers, technology and market development, with a clear dedication to supporting our growth in the Dutch healthcare market.

Where you will work
Our preferred setup is for you to be based in the Netherlands, close to our Dutch customers and market, while travelling to our Zurich office approximately 1 - 2 times per month to work directly with the broader hystrix team.
Alternatively, you can be based in Zurich, work from our Zurich office and travel to the Netherlands approximately 1 - 2 times per month for customer meetings, Customer Success activities and Business Development.
Either way, this is a role for someone who enjoys being close to customers and close to the team.

Location: Netherlands or Zurich, Switzerland
Team: Customer Success CH & NL
Market focus: Netherlands, with selected Customer Success activities across Switzerland & the Netherlands

Tasks

Your role
As part of our Customer Success team for Switzerland and the Netherlands, you will help ensure that hospitals, schools and suppliers get real value from the hystrix platform.

At the same time, you will have a clear Business Development focus on the Netherlands, working closely with and supporting our responsible Business Development Manager in expanding our Dutch customer base and market presence.

In short: make customers successful, develop relationships and help create new business.

Customer Success & Market Enablement
You will:

• Support hospitals, healthcare organizations and schools in successfully using hystrix and getting the maximum value from the platform.
• Build and maintain strong relationships with customers and users across the Netherlands and, where relevant, Switzerland.
• Coordinate with suppliers regarding product portfolios, product information, specifications and data quality.
• Support onboarding, training and day-to-day customer engagement.
• Create and continuously improve platform manuals, training materials and customer-facing content.
• Support product-data uploads, database management and platform administration.
• Translate customer feedback and market needs into actionable input for our Product and Technology teams.
• Help identify opportunities to increase platform adoption, customer engagement and measurable customer value.

Business Development – Netherlands
A dedicated part of your role will be to help us grow our presence in the Dutch healthcare market.
Working closely with our responsible Business Development Manager, you will:

• Identify and engage potential hospitals, healthcare organizations and other relevant market participants.
• Support outreach, follow-ups and the development of new customer relationships.
• Participate in customer meetings, presentations, demonstrations and market-development activities.
• Help move opportunities from first contact towards pilots, projects and long-term partnerships.
• Maintain and develop our CRM and customer/prospect database, ensuring that interactions, opportunities and next steps are properly tracked.
• Help us understand the Dutch market even better; its organizations, decision-makers, needs, challenges and opportunities.
• Bring your own network, healthcare experience and market insights into the team wherever relevant.

We do not expect you simply to execute a predefined playbook.

We want you to help improve it.

Requirements

We are looking for someone who is curious, proactive and comfortable taking ownership.
You enjoy interacting with people, but you are equally willing to roll up your sleeves and get things done.
You can move between a hospital meeting, a supplier call, a CRM update, a platform question and a new business opportunity without losing sight of the bigger picture.

You might already have experience in healthcare, MedTech, hospital procurement, sales, customer success or business development.
Or you might be at an earlier stage of your career and eager to learn.
Both can work.

What matters most is your drive, reliability, curiosity and willingness to contribute.
Knowledge of the Dutch healthcare landscape and fluency in Dutch (native) and English are a must.
German is a plus.

Benefits

Two possible ways to join us
100% Internship
Ideal for a recent graduate, young professional or career changer who wants to gain broad, hands-on experience across Customer Success, healthcare, SaaS and Business Development.
You will receive significant exposure to customers, suppliers, technology and commercial activities and gradually take on more responsibility as you develop.

40 - 50% Professional Role
Ideal for someone with relevant professional experience; particularly in the Dutch healthcare, MedTech or hospital environment, who wants to contribute their expertise, network and market understanding in a flexible, entrepreneurial setup.

For this profile, we are looking for someone who can quickly take ownership of customer relationships and actively contribute to our Dutch market development.

What you can expect
hystrix is an entrepreneurial environment where roles are not defined by rigid boundaries.

If something needs to be done, we help each other.
If you see an opportunity, we want you to pursue it.
If you have an idea that could improve our product, customer experience, brand or business model, we want to hear it.

You will have the opportunity to work directly with customers, suppliers, our Customer Success and Business Development teams and company management and to see first-hand how a growing SaaS platform develops across international healthcare markets.

We value people who pull, push, shape and create rather than simply administer what already exists.
Because building hystrix is a team effort.

Our vision is to become the hub of market information and digital business interaction in healthcare – and beyond.

Find. Be Found. Do Business.
Apply for this job and connect the dots together with us.

hystrix medical is a fast-growing Swiss company on a mission to make sales and procurement in healthcare and beyond smarter, faster and more connected.

Our digital SaaS platform connects hospitals and schools with suppliers, simplifies complex sales and procurement processes and creates efficiency across the market – helping our customers save time, reduce process costs and discover new business opportunities.

We are an international, entrepreneurial team that values ownership, speed and new ideas. At hystrix, you don’t just execute tasks: you can shape how we work, contribute your ideas and actively help build the next chapter of our growth.

Find. Be Found. Do Business.