Call center agent Jobs in Uster

At Maersk, we connect and simplify our customers' supply chains through our global logistics network. At our Zurich Airfreight Station, we combine international reach with a hands-on operational environment where ownership, collaboration and customer focus are key. As an Air Freight Operations Associate, you will be responsible for the end-to-end operational handling of airfreight shipments. You will take ownership of your shipment files, coordinate with customers, carriers, handling agents and colleagues across the Maersk network, and ensure reliable and efficient execution from booking through completion. The role requires a high degree of independence and operational judgement. You will proactively manage priorities and exceptions, resolve operational issues and contribute to a high level of service for our customers. You will join an experienced team in Zurich and work in an international environment with opportunities to further develop your airfreight expertise and career within Maersk.

We offer

• An international working environment within a leading global logistics company.
• A varied and responsible role in our Zurich Airfreight Station with a high degree of independence and ownership.
• Collaboration with customers, colleagues, carriers and partners across our global network.
• Training, development and international career opportunities.
• Competitive employment conditions and attractive employee benefits.
• Employee brand discounts as well as annual summer and Christmas events.

Key responsibilities

Airfreight Operations & Customer Service

• Independently manage airfreight import and export shipments from booking through completion.
• Take end-to-end ownership of operational files, including documentation, milestones, costs, invoicing and financial accuracy.
• Coordinate closely with customers, carriers, handling agents, customs partners and the Maersk global network.
• Make independent operational decisions regarding routing, capacity, priorities and exception handling.
• Proactively identify and resolve operational issues while keeping customers and relevant stakeholders informed.
• Ensure compliance with applicable operational, customs, security and dangerous-goods requirements.
• Maintain a high level of customer service and take ownership of the overall customer experience.
• Support continuous improvement, operational efficiency and commercial initiatives within the Zurich Station.

We are looking for

• Completed commercial apprenticeship (kaufmännische Lehre), preferably in freight forwarding, international logistics or a comparable field.
• Solid practical experience in airfreight operations and a good understanding of import and export processes.
• Further professional qualifications, such as eidg. dipl. Speditionsfachmann/-frau, are highly welcome.
• Strong ability to work independently, recognize priorities and make sound operational decisions.
• High level of ownership, reliability and problem-solving ability.
• Commercial awareness and confidence in dealing with customers, carriers and internal stakeholders.
• Well organized and able to maintain oversight in a fast-paced operational environment.
• Strong communication and relationship-building skills.
• Fluent German and English; French is an advantage.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.