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Customer care manager Jobs in Uster

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Customer care manager • uster

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Customer Care Representative

YUHDübendorf, Zurich, Switzerland

German Customer Care Specialist - Relocation to Athens Included

Cross Border TalentsZürich, Switzerland

Quick Apply

Inbound Customer Support German in Athens.Monday to Friday, 9:00 AM 7:00 PM (flexible).Inbound Customer Support Representative.German and English to join our team in Athens.You will handle incoming... Mehr anzeigen

Primary Care Customer Representative (M/F)

Novo NordiskZurich, Swit, CH

Sales, Switzerland, International Operations.Lausanne and Fribourg, French-speaking Switzerland.This is a field-based role, and you will need to live within the territory.As Primary Care Representa... Mehr anzeigen

Primary Care Customer Representative (M/F)

Novo NordiskZurich, Switzerland Zurich, Switzerland

Job Title: Primary Care RepresentativeDepartment: Sales, Switzerland, International OperationsLocation: Lausanne and Fribourg, French-speaking Switzerland.This is a field-based role, and you will n... Mehr anzeigen

Global Customer Experience Manager

Michael PageZürich (Kreis 4) Langstrasse, CH

In this role, you will help translate the organisation's customer experience strategy into practical initiatives and tangible improvements for customers and business teams.Working across regions an... Mehr anzeigen

Global Customer Experience Manager

Michael PageZürich (Kreis 8), CH

Customer Success Manager - DACH

TeamViewer Germany GmbHZurich, Zurich, Switzerland

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.Our software solutions ha... Mehr anzeigen

Global Customer Experience Manager

Michael Page International (Schweiz) AGZürich

Global Customer Experience Manager.Global Customer Experience Manager.An international Customer Experience role focused on shaping and optimising end-to-end customer journeys through data-driven in... Mehr anzeigen

Senior Customer Solutions Manager

AWS EMEA SARL (Switzerland Branch)Zurich, Zurich, CHE

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud.In ... Mehr anzeigen

Customer Success Manager - Customer Experience

isolutionsBern, Basel, Zürich

Du begleitest unsere Kunden langfristig bei der Weiterentwicklung ihrer Customer-Experience- und CRM-Lösungen und sorgst dafür, dass diese kontinuierlich Mehrwert schaffen.Du analysierst neue Anfor... Mehr anzeigen

Customer Care & Dealer Support Specialist - 60%

Emil Frey AGGlattbrugg

Customer Care & Dealer Support Specialist - 60%.Customer Care & Dealer Support Specialist - 60%.Was Du über uns wissen solltest.Schweizer Familienunternehmen mit über 100 Jahren Erfahrung, sondern ... Mehr anzeigen

Global Customer Experience Manager

Michael PageZürich (Kreis 5) Gewerbeschule, CH

Global Customer Experience Manager

Michael PageZürich (Kreis 1), CH

Global Customer Experience Manager

Michael Page SwitzerlandZurich

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Customer Service Manager

RIZ AGWetzikon ZH

Kunden begeistern statt nur betreuen.Als Customer Service Manager erkennst Du Chancen, entwickelst lösungsorientierte Ansätze und stärkst damit nachhaltig die Zufriedenheit und die langfristige Zus... Mehr anzeigen

Customer Success Manager

Enterprise BotZürich, Zurich, Switzerland

Quick Apply

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland.Our intelligent virtual assistants and automation tools help organi... Mehr anzeigen

Customer Care Specialist 60%

CWS-boco Suisse SAGlattbrugg

Customer Care Specialist 60% (m/w/d).Customer Care Specialist 60% (m/w/d).CWS-Hygiene ist Marktführer im Bereich der Waschraumhygiene und ein Vorreiter in Sachen Nachhaltigkeit in unserer Branche.W... Mehr anzeigen

Mitarbeiter/in Customer Care & Outbound

Bellini Personal AGFeldmeilen

Mitarbeiter/in Customer Care & Outbound.Mitarbeiter/in Customer Care & Outbound.Mit Fachwissen, Engagement und einer kundenorientierten Arbeitsweise stellen wir einen zuverlässigen Service sicher u... Mehr anzeigen

Customer Success Manager - DACH

TeamViewer GmbHZurich, EMEA, CH

Customer Success Manager - DACH.TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team.TeamViewer provides a leading Digital Workplace platf... Mehr anzeigen

Global Customer Experience Manager

Michael PageZürich, CH

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Customer Care Representative

YUHDübendorf, Zurich, Switzerland

Vor 12 Tagen

Stellenbeschreibung

Job Description

Your mission

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.

Key Responsabilities

Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience.
Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments.
Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner.
Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations.
Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements.
Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times.

Qualifications

Completed apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura)
Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
Fluency in English and German. For this position, Italian proficiency is highly recommended.
A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
Excellent communication – verbal and written – skills
Familiarity with office software and phone systems
You are particularly skilled at listening, communicating, showing empathy, and being spersuasive
You have a proactive and “can do” attitude
You like working in a team