Customer care manager Jobs in Thun

Do you not just want to sell, but actively manage complex customer projects and build long-term relationships? Do you keep an overview even with demanding contracts and international projects and feel comfortable in a technical environment?
As a subsidiary of the Swedish Saab Group, we employ around 140 people in Switzerland. At two locations, we develop, produce and distribute technologically advanced products for the defense industry and the civil sector. Our customers include various procurement authorities and leading companies in their respective fields – both in Switzerland and worldwide.
For our Marketing & Sales team, we are looking for a
Key Account Manager - Focus on Customer & Contract Management 80-100% (w/m/d)
Your Responsibilities:
In this role, you support and advise existing as well as potential customers and act as the central point of contact between the customer and Saab. Your main focus lies on managing ongoing businesses, particularly handling offers, contracts and their execution.
You prepare customer offers, conduct contract negotiations and ensure that agreed terms are fulfilled. This also includes maintaining an overview of ongoing contracts and ensuring that all contractual matters are handled properly.
You work closely with technical teams, clarify requirements and ensure that information flows clearly and completely between the customer and internal stakeholders. You support the project team in reaching high customer expectations.
Another important part of your role is the further development of activities with the customer. You identify opportunities, contribute to ideas and promote our products and services.
In addition, you support the implementation of the marketing and sales strategy, contribute to planning activities (mid-term planning, budgeting, forecasts).
Your Profile:
Technical education combined with further training in business administration, marketing or sales or a commercial education combined with strong technical exposure
Several years of experience in key account management and project management within a technically driven B2B environment
Strong technical understanding combined with experience in handling offers, contracts and complex projects
Very good English skills (minimum C1) and German or Swedish skills at least at B2 level
Confident appearance and experience in dealing with various stakeholders in an international environment
Willingness to travel within Europe (approx. 20-40%)
Our Offer:
Fitness subscription, training opportunities and flexible working models: this position offers you a range of benefits. Above all, you will become part of a unique company in a special and exciting environment. You will have a high degree of autonomy, work very independently and experience a wide variety of tasks.
SAAB Bofors Dynamics Switzerland Ltd
Head Office: Allmendstrasse 74, 3600 Thun
Production: Bodenstrasse 1, 3645 Zwieselberg
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If you aspire to help create and innovate whilst developing yourself in a challenging team setting, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal – to help protect people. jiddf409e5a jit0625a jiy26a