IT Site Lead CH MU
Ammeraal Beltech
Rapperswil-Jona, Sankt Gallen, Switzerland
Accountabilities
- Overseeing and maintaining essential IT operations, including operating systems, ERP, security tools, applications.
- Implementing the Global Ammega IT Policies in the local sites maintaining the compliance.
- Supporting the local Business Continuity.
- Owning the local IT Projects and actions required to improve the compliancy and Business Continuity.
- Facilitating the rollout of the Ammega Global Projects.
- Reporting IT Incidents, risks, resource gap, status to the Ammega IT Hierarchy according to the organization and received guidelines.
- Managing the local IT Vendors.
- Managing the local Stakeholder.
- Preserving IT assets, information security and control structures.
- Handling annual local IT budget and ensure cost effectiveness in full alignment with the IT Hierarchy and Finance.
- Respond to incoming technical support requests via phone, email, and chat.
- Troubleshoot and resolve basic technical problems such as network connectivity, software installation, and hardware issues.
- Provide first-level support for software applications and operating systems.
- Provide individual instruction and / or training to users on new or updated technologies.
- Escalate complex issues to higher-level IT support staff when necessary.
- Follow established processes and procedures for service request management.
- Continuously develop technical knowledge and skills to stay current with new technologies and software.
- Participate in on-call rotation and after-hours support as required.
- Assist in maintaining inventory of IT assets and supplies
Requirements
- IT degree in technology or computer science; at least 3 years of technical experience directly related to the duties and responsibilities specified.
- Strong customer service and communication skills.
- knowledge of computer hardware, software, and networking.
- Ability to troubleshoot and resolve technical problems.
- Familiarity with ticket tracking systems and remote desktop tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong documentation skills and attention to detail.
- Very good German skills are essential for this role.
Are you able to work in a global Team and taking ownership and responsibility for the local site in Jona? We are looking forward to hearing from you.
Vor 5 Tagen