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IT Site Lead CH MU

IT Site Lead CH MU

Ammeraal BeltechRapperswil-Jona, Sankt Gallen, Switzerland
30+ days ago
Job description

Accountabilities

  • Overseeing and maintaining essential IT operations, including operating systems, ERP, security tools, applications.
  • Implementing the Global Ammega IT Policies in the local sites maintaining the compliance.
  • Supporting the local Business Continuity.
  • Owning the local IT Projects and actions required to improve the compliancy and Business Continuity.
  • Facilitating the rollout of the Ammega Global Projects.
  • Reporting IT Incidents, risks, resource gap, status to the Ammega IT Hierarchy according to the organization and received guidelines.
  • Managing the local IT Vendors.
  • Managing the local Stakeholder.
  • Preserving IT assets, information security and control structures.
  • Handling annual local IT budget and ensure cost effectiveness in full alignment with the IT Hierarchy and Finance.
  • Respond to incoming technical support requests via phone, email, and chat.
  • Troubleshoot and resolve basic technical problems such as network connectivity, software installation, and hardware issues.
  • Provide first-level support for software applications and operating systems.
  • Provide individual instruction and / or training to users on new or updated technologies.
  • Escalate complex issues to higher-level IT support staff when necessary.
  • Follow established processes and procedures for service request management.
  • Continuously develop technical knowledge and skills to stay current with new technologies and software.
  • Participate in on-call rotation and after-hours support as required.
  • Assist in maintaining inventory of IT assets and supplies

Requirements

  • IT degree in technology or computer science; at least 3 years of technical experience directly related to the duties and responsibilities specified.
  • Strong customer service and communication skills.
  • knowledge of computer hardware, software, and networking.
  • Ability to troubleshoot and resolve technical problems.
  • Familiarity with ticket tracking systems and remote desktop tools.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong documentation skills and attention to detail.
  • Very good German skills are essential for this role.

    • Are you able to work in a global Team and taking ownership and responsibility for the local site in Jona? We are looking forward to hearing from you.