BASEL OFFICE - Receptionist

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure.

No other cruise line has ever received these same honors by both publications at the same time.

Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

ROLE DESCRIPTION

The Receptionist is responsible to ensure that the Front Office is managed in a smooth and friendly manner to the fullest satisfaction of our international visitor, guests and partners.

Moreover, the Receptionist is managing all public rooms and supports the Executive Management with administrational duties in accordance with Viking Cruises Standards.

• The Receptionist is sharing his / her tasks with another colleague and reports to the Senior Manager Human Resources.
• This role is based in our Operational Headquarters in Basel, Switzerland. Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.

KEY RESPONSIBILITIES

• Supervision of the entire front office area
• Greet and welcome our international visitors, guests, candidates and partners at the front desk and direct the visitors to the appropriate person
• Answer, screen and forward incoming phone calls
• Receive, sort and forward daily incoming mail, prepare outgoing mail on a daily basis accordingly
• Order office supplies and keep inventory of stock for entire office (manage service points)
• Organization of meeting rooms
• Support with F&B order and meal setup for meetings and service
• Manage deliveries and external craftsman
• Administrational support of the HR Department
• Perform other clerical administrational duties such as filing, photocopying, transcribing etc. for the Executive Management
• Ensure all public areas, including the kitchens, are always tidy and well maintained
• All required F&B and non-food items for the break rooms are ordered, on stock and well organized
• Arrange travel and accommodation (flights, rental car, train, hotel bookings) with preferred partner

KEY QUALIFICATIONS

• Min. 2 years professional experience in same or similar position
• International experience / experience on a ship is an asset
• Fluency in English and German (written and verbal)
• Very good computer knowledge (MS Office), administrative experience
• Ability to work independently, service-oriented and guest-focused
• Very good organizational and communication skills
• Positive personality, organized, neat appearance, team player

EDUCATION

Graduated education in hotel / tourism industry preferred

NICE TO HAVE QUALIFICATIONS

International experience / experience in tourism is an asset

CULTURE & BENEFITS

Fast-growing and dynamic environment, a modern workspace, flexible working hours

HOW TO APPLY