It support engineer • mendrisio
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ABOUT US
Founded in 1910 in Trivero, Italy, the Ermenegildo Zegna Group (NYSE : ZGN) is a global luxury company with a leading position in the high-end menswear business. Through its three complementary brands, the Group reaches a wide range of communities and market segments across the high-end fashion industry, from ZEGNA’s timeless luxury to the modern tailoring of Thom Browne, to seductive elegance with TOM FORD FASHION. The Ermenegildo Zegna Group is internationally recognized for its unique Filiera, owned and controlled by the Group, which is made up of the finest Italian textile producers fully integrated with unique luxury manufacturing capabilities, to ensure superior excellence, quality and innovation capacity. The Ermenegildo Zegna Group has more than 7,100 employees worldwide.
YOUR OPPORTUNITY
As an IT Sales Project Manager, you will join the IT Direct to Consumer team and play a key role in the global retail transformation journey, impacting over 300 stores worldwide.
You will work on the evolution of the global POS ecosystem based on Oracle Retail Xstore, contributing to the development of scalable, omnichannel retail solutions and enhancing the in-store customer experience across markets.
You will act as a bridge between business needs and technical implementation, working closely with internal stakeholders and external partners in a dynamic and international environment.
HOW YOU BRING IT TO LIFE
Collect, analyze and prioritize business requirements, translating them into functional specifications and scalable technical solutions
Act as a key interface between business, IT teams and external vendors, ensuring alignment and effective delivery
Oversee the implementation and evolution of the global POS core model (Oracle Xstore), including country localizations and compliance with VAT and taxation requirements
Coordinate and supervise integrations with internal enterprise systems and third-party platforms
Support global POS roll-outs and system enhancements across the store network
Guide external partners and system integrators through implementation phases, ensuring quality and timelines
Deliver user training and provide ongoing support on new tools, features and functionalities
You will operate across multiple streams, from transformation projects to ongoing system evolutions and enhancements, contributing to continuous improvement initiatives within the retail ecosystem.
WHO YOU ARE
Technical & Professional Skills
Strong knowledge of Oracle Retail Xstore Suite (Xstore, Xstore Mobile, Xoffice Cloud)
Good understanding of system integrations within complex IT ecosystems
Knowledge of Oracle DB and SQL is a plus
Knowledge of OROB / ORCE, Java, XML is a plus
Experience in supervising software development and system customization projects
Familiarity with cloud-based solutions and automation / AI technologies is considered a plus
Experience in troubleshooting, user support and training delivery Experience
3–5 years of experience on Oracle Retail Xstore Suite / POS solutions
Experience in global roll-outs, system implementations and customization projects
Background in complex, structured and fast paced environments Soft Skills
Strong analytical and problem-solving mindset
Excellent communication and stakeholder management skills
Ability to work effectively in a global, cross-functional environment
Proactive, structured and able to manage multiple priorities
Comfortable working under pressure and tight timelines
Confident in presenting technical topics to both technical and non-technical audiences Education
Master’s degree in Information Technology, Computer Science or similar Languages
Fluent English, written and spoken (daily interaction with international markets required)
