Analyst data • mendrisio
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Your job is to make sure nothing stays blocked because “we needed input”, “we needed support”, or “we were waiting”.Nothing stays unshipped because the founder was busy.Blockers are visible, owned,... Mehr anzeigen
Fincons Group is an IT business consulting company that has been designing the digital future of leading companies on international markets for 40 years.Fincons Group built its reputation on forese... Mehr anzeigen
Read this first — two non-negotiables.Go is the job, not a bonus skill.We're only considering candidates with.If Go isn't (one of) your primary languages, this role won't be a match — and we'd rath... Mehr anzeigen
Hai maturato esperienza in qualità di Project Manager, all’interno di contesti industriali tecnici/ingegneristici?.Hai già lavorato nel settore degli UPS o dell’Elettronica di potenza? Conosci i da... Mehr anzeigen
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Join Tether and Shape the Future of Digital Finance.At Tether, we’re not just building products, we’re pioneering a global financial revolution.Our cutting-edge solutions empower businesses—from ex... Mehr anzeigen
Per importante cliente, realtà elettronica del mendrisiotto, siamo alla ricerca di.TECNICO MECCATRONICO - CALIBRAZIONE SISTEMI di ISPEZIONE OTTICA.La risorsa inserita si occuperà di:.Configurazione... Mehr anzeigen
For a leading international organisation committed to advancing healthcare through research, education and the multidisciplinary integration of scientific knowledge we are searching for a:.The HR D... Mehr anzeigen
Importante realtà attiva nel settore toy, dinamica e orientata all’innovazione, ricerca una nuova figura professionale da inserire all’interno del proprio Digital Team in qualità di.Digital Marketi... Mehr anzeigen
ABOUT ERMENEGILDO ZEGNA GROUP Founded in 1910 in Trivero, Italy, the Ermenegildo Zegna Group (NYSE:ZGN) is a global luxury company with a leading position in the high-end menswear business.Through... Mehr anzeigen
We operate sophisticated B2C distribution through the group's consumer brands and are expanding our B2B capabilities through strategic partnerships and technology platforms.We are looking for a Tec... Mehr anzeigen
Questa posizione è in TXT Group.Il processo di selezione sarà interamente gestito TXT Group.Questa opportunità è disponibile in Lugano - Switzerland, Milan - Italy, Berlin - Germany, Seattle - Unit... Mehr anzeigen
Division: CHE - DSV Air & Sea AG (Air & Sea).DSV – Global Transport and Logistics.Sei alla ricerca di una nuova sfida professionale presso un datore di lavoro solido, dinamico e orientato al futuro... Mehr anzeigen
Per un nostro cliente sito nel Luganese, selezioniamo da subito:.Gestione del Personale e Formazione:.Deve guidare il team del laboratorio QC, assicurando una formazione continua e la corretta appl... Mehr anzeigen
The Precious Metal Control Manager's mission is to provide business assurance that all precious metal on site is accounted for — continuously, accurately, and to a full metal balance.The job holder... Mehr anzeigen
Per HOTEL del luganese selezioniamo:.Ponte Tresa-Lugano), sarà data priorità a candidature residenti in prossimità di queste zone.Branche: Reinigung / Sicherheitsdienst.Funktion: Facility Managemen... Mehr anzeigen
Board is the most trusted Agentic Planning Platform, combining business context, Continuous Planning, and efficient enterprise AI to deliver confident, aligned, and faster decisions.Board connects ... Mehr anzeigen
We are looking for an experienced Lead Marketing Manager to drive the performance of marketing campaigns across a portfolio of events and initiatives.Leading a team of marketing professionals, you ... Mehr anzeigen
EFG International is a global private banking group, offering private banking and asset management services.We serve clients in over 40 locations worldwide.EFG International offers a stimulating an... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
