Data scientist • luzern
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Monitoring / Observability Engineer.You will work closely with development, infrastructure, and operations teams to ensure our systems are observable, reliable, and quickly diagnosable when issues ... Mehr anzeigen
Flexsis is a company of the Interiman Group, one of the leading providers of personnel services in Switzerland.Thanks to our solid expertise as well as the competencies within the Interiman Group, ... Mehr anzeigen
Du willst mit deiner Erfahrung in der Softwareentwicklung das Schweizer Gesundheitssystem mitgestalten - und das in einem Umfeld, das Agilität lebt? In knapp 70 Scrum Teams entwickeln wir bei der C... Mehr anzeigen
Du willst Systeme verbinden, Datenflüsse gestalten und Prozesse spürbar einfacher machen?.Als Integration Engineer bringst du Business, Data und IT zusammen.Du entwickelst moderne Integrationen, so... Mehr anzeigen
On behalf of our client, a global leader in the.In this role, you will play a key part in ensuring GMP-compliant documentation, batch record accuracy, and data integrity across manufacturing proces... Mehr anzeigen
Oreol is an ETH Zurich spin-off candidate developing next-generation distributed computing platforms that bring accelerated computing closer to where data is created and used.Our systems combine mo... Mehr anzeigen
Über cogify group & inPositiv.Schweiz gegründet und vereint heute Kompetenzen in Consulting, AI, Software Engineering und digitalen Produkten.Beratungsunternehmen innerhalb der cogify group.Wir... Mehr anzeigen
Upload application merken An internationally operating technology-driven trading firm is looking for a Data Engineer to join its engineering team.The company develops and operates high-performance ... Mehr anzeigen
The Swiss Ornithological Institute is a non-profit foundation dedicated to ornithology and the protection of birds.It monitors native birds, researches their way of life and advocates for threatene... Mehr anzeigen
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently seeking a Legal Practitioner.If you're looking for an exciting opportunity to grow in ... Mehr anzeigen
At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help ... Mehr anzeigen
PDq2pG_selectionAnchorContainer" data-start="0" data-end="206">Diese etablierte Arztpraxis in Brunnen wird von drei Ärzt:innen und einem engagierten, eingespielten MPA-Team getragen.Aufgrund des... Mehr anzeigen
Swiss HQ & European Operations.Manage day-to-day legal affairs for the Swiss headquarters, including corporate governance, local board resolutions, and Swiss Commercial Register filings.Ensure ... Mehr anzeigen
We are a leading IT distributor and solution provider, enabling partners to successfully deliver innovative technologies to their customers.Within our IBM Software Business Unit, we support partner... Mehr anzeigen
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.As part of the Compliance Team, provide legal and strategic advice on compl... Mehr anzeigen
Manager – Steel & Castings Procurement .Carrier Innovation Technologies GmbH, Luzern, Switzerland.At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking sy... Mehr anzeigen
Studierenden- oder Aushilfsjob im Detailhandel gesucht? Unterstütze unser Team aktiv auf der Verkaufsfläche und bediene unsere Kundschaft an der Kasse.Warendisposition, -präsentation und -pflege.Qu... Mehr anzeigen
For our partner Pawy Fresh Pet Food Sàrl – a Swiss e-commerce company specialising in fresh, natural food for dogs and cats – we are looking for a Chief Marketing Officer (m/f/d).With your strong t... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
