IT Analyst
Manpower SALausanne, CHFor one of our client we are currently looking for an IT Analyst.You will be responsible for the support and maintenance of commercial systems (consumer database solutions, retailer applications, d... Mehr anzeigen
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IT Analyst
Manpower SALausanne, CHVor 14 Stunden
Stellenbeschreibung
IT Analyst
For one of our client we are currently looking for an IT Analyst.
Your day-to-day
You will be responsible for the support and maintenance of commercial systems (consumer database solutions, retailer applications, digital platforms, and mobile apps). You will apply service management practices while providing support to commercial teams such as field forces and contact center agents, ensuring efficient operations and alignment with business objectives.
Provide technical support to internal teams
Manage the ticketing system, ensuring requests and resolutions are accurately tracked and up to date
Identify, analyze, and resolve technical issues
Apply service management methodologies and usability best practices
Maintain regular communication with stakeholders and provide guidance on IT-related business matters
Utilize specialist knowledge of operating systems, devices, applications, and software
Support system integrations and enhancements
Maintain and update technical documentation and procedures
Coordinate support activities at both local and global levels when required
Communicate maintenance plans and system upgrade schedules
Resolve complex issues by analyzing root causes and facilitating effective solutions
Who we're looking for
? Must have
Analytical mindset and strong team spirit, with a degree in Information Technology, Computer Science, or equivalent experience
3-5 years of experience in supporting IT systems and services
Strong understanding of business processes, with the ability to engage with non-IT stakeholders and translate technical concepts into business language
Experience with data analytics and transactional sales systems is an asset
Excellent stakeholder management skills
Fluency in English (written and spoken)
? Nice to have
Good understanding of current and emerging technologies
Strong digital skills, including customer support, engagement, and communication tools
Experience with mobile app deployment and digital/CRM solutions
Knowledge of UX and application design principles
Interest in digital marketing, including social media and content creation
Results-driven mindset with strong communication and problem-solving skills
Ability to translate strategy into execution and support transformation initiatives
Detail-oriented with a strong customer and commercial focus
Advanced stakeholder, partner management, and negotiation skills
French and/or German is a plus
If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative environment, this position will allow you to make a meaningful impact while further developing your skills. jidac6aeaba jit0520a jiy26a
For one of our client we are currently looking for an IT Analyst.
Your day-to-day
You will be responsible for the support and maintenance of commercial systems (consumer database solutions, retailer applications, digital platforms, and mobile apps). You will apply service management practices while providing support to commercial teams such as field forces and contact center agents, ensuring efficient operations and alignment with business objectives.
Provide technical support to internal teams
Manage the ticketing system, ensuring requests and resolutions are accurately tracked and up to date
Identify, analyze, and resolve technical issues
Apply service management methodologies and usability best practices
Maintain regular communication with stakeholders and provide guidance on IT-related business matters
Utilize specialist knowledge of operating systems, devices, applications, and software
Support system integrations and enhancements
Maintain and update technical documentation and procedures
Coordinate support activities at both local and global levels when required
Communicate maintenance plans and system upgrade schedules
Resolve complex issues by analyzing root causes and facilitating effective solutions
Who we're looking for
? Must have
Analytical mindset and strong team spirit, with a degree in Information Technology, Computer Science, or equivalent experience
3-5 years of experience in supporting IT systems and services
Strong understanding of business processes, with the ability to engage with non-IT stakeholders and translate technical concepts into business language
Experience with data analytics and transactional sales systems is an asset
Excellent stakeholder management skills
Fluency in English (written and spoken)
? Nice to have
Good understanding of current and emerging technologies
Strong digital skills, including customer support, engagement, and communication tools
Experience with mobile app deployment and digital/CRM solutions
Knowledge of UX and application design principles
Interest in digital marketing, including social media and content creation
Results-driven mindset with strong communication and problem-solving skills
Ability to translate strategy into execution and support transformation initiatives
Detail-oriented with a strong customer and commercial focus
Advanced stakeholder, partner management, and negotiation skills
French and/or German is a plus
If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative environment, this position will allow you to make a meaningful impact while further developing your skills. jidac6aeaba jit0520a jiy26a