Service Desk Specialist

Company Description

Building the bank of tomorrow takes more than skills.

It means combining our differences to imagine, discuss, code, develop, test, learn and celebrate every step together. Share our vibes?

Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

Job Description

As a Service Desk Specialist in our IT Department, you will join a team of 7 people (including you) where you will actively take charge of :

• user assistance for 1200 people in the HQ and branch offices,
• Office applications (standard and business) including treatment, solving and follow-up of issues.

Your missions

• Ensure telephony duty and user reception, following Service Desk opening hours,
• Handling level 1 and 2 incidents and issues in our ticketing tool and ensure the follow up with users,
• Execute analysis and diagnostic for quick answer remotely or escalate issue to the other teams,
• Manage the life cycle (SLA) of each request and issue and provide feedback to our users,
• Contribute to the knowledge base by documenting solutions for common issues and follow them,
• Manage users accounts (access right, password, application access, exchange, ).

Qualifications

• You own a CFC, ES or equivalent diploma in IT,
• You have a first experience in helpdesk or IT support,
• You are familiar with Active Directory (Entra), hardware (computer / laptop / mobile phone), ticketing system (ideally Jira Service Desk),
• You have an excellent knowledge of Microsoft Office applications and OS Windows 10 and 11 (MacOS is a plus),
• You are service-level oriented and your work with ethic, emphasis and client-care,
• You are autonomous, willing to learn and develop your skills and are looking forward to prove your team-spirit to your future colleagues,
• You speak French and English fluently.

Additional Information