Sr. Global Director of Omnichannel Technology

Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

About the role :

Mondelēz Digital Services (MDS) is significantly revising its operating model to maximize value for Mondelēz business through implementation of industry-leading technologies with enhanced strategic capabilities.

Our goal is to deliver more (faster time to market, effectiveness of solutions, increased capacity) with the same costs and upgraded capabilities (we need to leapfrog from where we are).

The MDS Digital Experience Sales Execution team has been leading the design and delivery of various solutions built for our Sales teams, and our Distributors / Wholesalers to drive excellent physical execution in our customers’ outlets.

With this change, our ambition is to elevate our teams from managing projects and delivering solutions to design, delivery, and support of the strategic Sales technology products with end-to-end ownership.

Key responsibilities

Provide technical leadership leading a multi-year multi-channel Sales Execution transformation program, which will deliver significant savings, and efficiencies in our priority markets through improved execution, supporting market share growth and enabling our sales organization to call on 50,000+ outlets.

Become a trusted advisor and strategist who understands the challenges today and in the future.

Deliver solutions and capabilities to focus on creating business value including accelerating business growth and improving process efficiency.

This includes going beyond replacing legacy solutions but looking further areas where competitors are heading and bringing that into the discussions in Mondelēz.

Leadership of all strategic front-office products and solutions within Sales that will realize and support Mondelēz’s 2030 vision and roadmap.

In addition to solution delivery, this role will be instrumental in not only shaping the vision and organizing the solution delivery teams, but also managing the program delivery with proven results in effective collaboration with MDS peers and Global / Regional and Market Sales teams.

Leadership for driving the delivery of the technology vision and roadmap across the cross-functional Customer domain in partnership with Finance, Sales, Supply Chain, and Data & Analytics teams.

Provide technical leadership to technology specialists and application owners. Collaborate with our enterprise architecture team to satisfy the needs of the business today, while building capabilities for the future.

Ensure our technology investments and products are well integrated across the Customer domain to maximize benefit, create efficiencies and lower support costs.

Likely expansion of scope to include multi-channel execution to integrate physical and digital route to market to build and evolve Customer 360.

Build strong partnership with Global leading digital companies and industry leading IT vendors to co-create industry leading edge digital capabilities.

Build cost efficient, agile for change and robust IT solution architecture with diligent project management process and agile development methodology partnership that are fully compliant.

Deep understanding and experience of IT industry landscape and where industry is going. Connect different technologies and innovate new solutions for Mondelez competitive advantage.

Lead a globally-disperse team through active coaching, development, and learning.

Team : Direct line manager for up to 8 employees (15+ team size) and matrixed influence across close to 100+ people across various regions and strategic partners (such as Accenture, MC1, Salesforce, Stay in Front, Infosys, and Trax).

More about this role

Bachelor’s Degree 4 additional years of related experience; beyond the minimum required may be substituted in lieu of a degree.

12 years of progressive digital / technology and product experience in product acquisition, deepening, and servicing in a digital and omnichannel environment developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

8 years of people leadership experience in building, managing and / or developing high performing teams.

Extensive knowledge of digital / technology and omnichannel strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Proven experience leading change and driving innovation to improve customer or employee experience with demonstrated understanding of customer experience management as a business philosophy.

Extensive knowledge of Digital / Technology products and / or emerging technology platforms, applications, and standards (such as Salesforce, MC1, Accenture Newspage and / or similar distributor management systems, Image Recognition, B2B, and marketplaces)

Demonstrated ability to think strategically and execute both strategic and tactical digital and omnichannel efforts related to the development and management of new products / product enhancements.

Experience with product analytics and synthesizing data and insights to drive decisions.

Extensive prioritization and portfolio management experience with proven capability of balancing strategic vision, operational requirements, and technology alignment into an overall implementation in an Agile delivery / development organization.

Proven leadership with ability to operate as an effective change agent, communicate, both orally and in writing, and influence at all levels of management, including Senior / Executive leaders, to achieve strategic goals.

What sets you apart :

Experience integrating Consumer Product Goods (CPG) industry expertise with deep technical and operational transformation capabilities.

Recent experience managing digital platforms and capabilities including product, design, research, strategy, functionality, data, and analytics.

Strong understanding and experience with strategic change management.

Recent experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering components.

Experience leading across complex organizational lines in a matrix structure.

Experience delivering member or customer facing digital capabilities in a complex multi-channel, multi-product, integrated system environment.

Experience providing trends / solutions for digital and contact center technologies, improvements & innovations.

Country to country Relocation support available through our Global Mobility Policies

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint.

Here, weproduce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way.

We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

RegularExperience ManagementGlobal Business Services