Customer Service coordinator / internship

Are you a proactive customer-orientedperson who is obsessed with customer satisfaction? Are you excited about building your customer service skills and career with a global leader in the industry?

Are you passionate about travels and language learning? If so, we want to hear from you! Offre d’emploi

• Gérer les processus de post-réservation pour l’organisation du séjour des étudiants et le suivi sur place
• Gérer les vols, les transferts et l'organisation de l'hébergement en fonction des choix de nos écoles et de nos clients.
• Organiser et animer les réunions de pré-départ avec l'équipe Support Étudiant
• Faire de l'upselling au téléphone et lors de consultations en face à face
• Représenter EF et répondre aux attentes des clients
• Travailler en équipe tout en atteignant ses propres objectifs.

Skills and expertise

• Organisé et orienté vers les details
• Proactif et capable de travailler de manière autonome
• Attitude positive et grand esprit d'équipe
• Solides compétences interpersonnelles et personnalité franche
• Baccalauréat ou équivalent
• Langue maternelle française et maîtrise de l'anglais (niveau B2)
• Expérience internationale (études / travail)

Environnement de travail jeune, créatif et dynamique Dès le 1er août ou à discuterBasé à LausanneStage de 6 ou 12 mois About us EF Education First is a global education company focusing on language, academic, cultural exchange, and educational travel programs.

We are 46,500 staff, faculty and teachers, working in over 580 offices and schools across 52 countries, and having a global presence in 116 countries.

While we continue to grow, we strive to stay small to ensure agility, smart thinking and a fun place to work. For the past 54 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment.

References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.

Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.

Appropriate suitability checks will be required prior to confirmation of appointment.