Head of Research & Development

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Who we are :

GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improving the technical capabilities of GMS CPaaS.

Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences.

We are the strategic partner of choice, ready to greenlight tomorrow.

What you’ll do :

Conceptual Leadership

• Strategic Direction : Develop and execute the R&D initiatives in alignment with the company’s overall business objectives and product roadmap.
• Product Development Lifecycle : Oversee the end-to-end development lifecycle of company products according to approved Product RoadMap, ensuring high-quality deliverables and timely execution.
• Cooperate with Product team on Product RoadMap development, as well as identifying product requirements and development priorities.
• Cross-Department Collaboration : Collaborate with other teams, including Product Management, Marketing, Sales, Technical, as well as R&D team of acquired brands to align product development with market needs, technology capacity and customer expectations.

People Leadership

• Team Design : Define structure of coherent R&D team with effective cross-functional cooperation to drive innovation, enhance collaboration, and ensure seamless integration across different R&D initiatives.
• Team Leadership & Management : Lead and manage a multidisciplinary team across various development teams, including SMS Firewall Solutions, CPaaS Platform, MNP and others.
• Talent Development : Recruit, mentor, and develop top talent within the R&D Center, ensuring a high level of technical expertise and professional growth.
• Culture Building : Foster a culture of innovation, collaboration, and continuous improvement within the R&D teams.
• Performance Management : Implement best practices in performance evaluation, feedback, and professional development to build a high-performing team.

Business Process & Delivery Leadership

• Project Management : Implement best practices in project management (using tools like Jira, Click-Up, etc), software development, and quality assurance to ensure efficient and effective execution of R&D projects according to the approved roadmap.
• Resource Allocation : Manage the R&D budget and resources, to optimize efficiency and productivity.
• Process Optimization : Continuously evaluate and improve R&D processes to enhance productivity and innovation.
• Accountability for Deliverables : Ensure the timely and high-quality delivery of all R&D projects and initiatives. Ensure that all technical documentation is duly developed, saved at company secure info storage, and available to the team upon request.
• Strategic Partnerships : Build and maintain strategic partnerships with external vendors and top customers (upon request).
• Results Measurement : Track and measure the impact of R&D activities on business outcomes and adjust approach as needed to achieve desired impact.

Stakeholder Management & Communication

• Present R&D projects, progress, and outcomes to the respective CxO and other C-levels (upon request).
• Serve as the primary point of contact for R&D-related matters, both internally and externally.
• Lead research initiatives, exploring and validating new technologies to maintain our competitive edge.
• Represent the company at technological events, conferences, and forums, sharing insights and driving thought leadership.
• Contribute to knowledge-sharing within the organization, educating teams on advancements and best practices in R&D to foster innovation across departments.

What we expect :

Education & Experience

• Degree in Computer Science, Engineering, or a related field.
• Minimum of 10 years of experience in software development, with at least 5 years in a senior leadership role within a technology company.
• Proven track record of successfully leading and managing large-scale R&D teams and projects, ideally in similar field.

Technical Skills

• Strong hands-on engineering understanding of CPaaS platform.
• Deep understanding of AI technology (generative and conversational AI) would be a strong plus. Understanding of MNP and SMS Firewall solutions is optional.
• Strong expertise in software development methodologies, infrastructure design, and project management (Agile).

Leadership & Soft Skills

• Strong leadership, strategic thinking, and decision-making skills.
• Strong business acumen and project management skills. Entrepreneurial spirit, resilience and passion for success are a must.
• Excellent communication and interpersonal abilities, with a strong aptitude for stakeholder management.
• Commitment, integrity and progress enthusiast.

What we offer :

• Multicultural & dynamic environment in fast-growing worldwide business.
• One-of-a-kind company culture a mixture of open mindset, high dedication, striving for success, and team spirit.
• Professional team that is committed and stands for the highest standards of performance.
• Our values Integrity, Agility, and Commitment are vivid in day-to-day company activities.
• Customer-oriented culture with high respect for both internal and external customers.
• Competitive salary and bonus system.
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