Customer support manager Jobs in Zürich

Become an active part of a dynamic technology organization that embraces innovation, fosters learning and encourages collaborative thinking.

Join the engineering team of our HR domain to deliver efficient and innovate solutionsLead the engineering team in implementing and maintaining HR technology solutions, ensuring alignment with best practicesManage the delivery value chain and deployment pipeline with Product Managers and Solutions Architects whilst leading engineering efforts following lean, agile, and DevOps principlesIdentify and communicate risks and impacts, considering business and technology implications based on the application of engineering methodology to the current environmentOversee and support the process of requirements gathering, analysis, and documentation to ensure clear and concise specifications including evaluating feasibility, identifying potential risks, and defining mitigation strategiesSupport the ongoing operation and steer incident, problem, change and request management processes

Bachelor's or master's degree in Engineering, Computer Science or comparable experienceProven track record in leading and scaling engineering teams in complex environments (at least 5 to 6 years of experience)Experience in landscape modernization within transformation initiatives / projects or large-scale programs is a mustStrong sense of software quality through design, code, and testActive hands-on delivery experience in modern DevOps practices, including flow management, value stream mapping, and Agile methodologies with Azure DevOps for project management and delivery including leading agile teamsKnowledge in software programming languages (C#, Python, PowerShell, or similar) is an advantageProficient English skills in translating complex technology solutions, German is an asset

Discover KPMG - Become part of our team

Digital Business Technology is KPMG's internal technology ecosystem. It employs a strong team of engineers in Switzerland, in addition to outsourced services. We empower digital transformation efforts across client-facing and internal business units and help our firm achieve sustained business agility using digital technology infrastructure. You will be working with internal and external technology specialists and domain experts from our business lines. You can expect a success-oriented working environment in an entrepreneurial, open minded, international, and multicultural company.

With 300 different auditing and advisory service opportunities, our people can choose the career path that suits them best. Through our competencies in business transformation as well as ESG consulting, we support our clients in today's biggest challenges. We are a purpose-led and values driven company where your insight can create opportunities for you and contribute to a better future. Do work that matters, supported by a community that values difference and cares about you. Gain learning that'll last you a lifetime and be recognized for the impact you make. Find opportunity everywhere with KPMG.