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Customer technical support specialist

CYBERPLAT.COMGlattbrugg, CH

Vor 30+ Tagen

Stellenbeschreibung

Main Duties :

monitoring company’s service operation;
conducting initial diagnostics of failures and taking steps towards reestablishing operation;
interacting with service providers;
consulting customers on questions concerning company’s business by means of forum, chat, phone, Skype, and email;
consulting customers and company’s employees on technical issues of software operation;
complaint management;
progress reports

Requirements :

20-35 years old;

degree or incomplete degree in IT;

advanced PC user;

experience of work with Unix systems, command line skills;

accountability, responsibility, punctuality;

clear articulation, literate Russian language;

result-oriented;

teamwork skills.

Conditions :

work schedule is 5 days on, 2 days off from 9 a.m. to 6 p.m.;

office is located at the Fili metro station;

compliance with the labor code from the first day of work;

benefits and compensations in accordance with the Russian labor code;

friendly team;

steady work in a prestigious company, opportunities for a professional and career growth;