Customer technical support specialist

Main Duties:

• monitoring company’s service operation;
• conducting initial diagnostics of failures and taking steps towards reestablishing operation;
• interacting with service providers;
• consulting customers on questions concerning company’s business by means of forum, chat, phone, Skype, and email;
• consulting customers and company’s employees on technical issues of software operation;
• complaint management;
• progress reports

Requirements:

• 20-35 years old;
• degree or incomplete degree in IT;
• advanced PC user;
• experience of work with Unix systems, command line skills;
• accountability, responsibility, punctuality;
• clear articulation, literate Russian language;
• result-oriented;
• teamwork skills.

Conditions:

• work schedule is 5 days on, 2 days off from 9 a.m. to 6 p.m.;
• office is located at the Fili metro station;
• compliance with the labor code from the first day of work;
• benefits and compensations in accordance with the Russian labor code;
• friendly team;
• steady work in a prestigious company, opportunities for a professional and career growth;