Customer care specialist Jobs in Zürich

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Customer care specialist • zurich

Zuletzt aktualisiert: vor 12 Stunden

Customer Care Representative

YUHDübendorf, Zurich, Switzerland

German Customer Care Specialist - Relocation to Athens Included

Cross Border TalentsZürich, Switzerland

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Inbound Customer Support German in Athens.Monday to Friday, 9:00 AM 7:00 PM (flexible).Inbound Customer Support Representative.German and English to join our team in Athens.You will handle incoming... Mehr anzeigen

Customer Service Specialist (m/w/d) 80-100% Uster

Manpower SwitzerlandUster

Mit Standorten in der ganzen Schweiz unterstützen wir unsere Kunden, um deren Aufträge und Projekte erfolgreich zu realisieren.Customer Service Specialist (m/w/d) 80-100%.Du bist die erste Anlaufs... Mehr anzeigen

Customer Service Associate

Sonic Suisse SSDWallisellen, Schweiz

Wir sind Teil der weltweiten Sonic Healthcare Gruppe, eines führenden Anbieters von medizinisch-diagnostischen Dienstleistungen.Wir setzen uns für das Wohl unserer Kunden und deren Patienten ein un... Mehr anzeigen

Trino specialist

Infinity Quest UKZH, Switzerland

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Hello Team,</p> <p>Please find the requirement details below, along with the attached JD for your reference.Kindly review and share suitable profiles so that we can proceed accordingly.... Mehr anzeigen

Index Customer Administration Specialist

SIXZurich, CH

SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and gro... Mehr anzeigen

Self-Driving Systems Specialist (SDS Specialist)

Terry SootZurich

Self-Driving System Diagnostics.Investigate technical problems related to cameras, LiDAR, radar, GPS/GNSS, compute units, sensors, connectivity modules, wiring, and autonomous driving hardware.Exec... Mehr anzeigen

Customer Care Specialist Switzerland

BYD EuropeZürich, Zurich, Switzerland

Head of After sales in Switzerland.Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.Work closel... Mehr anzeigen

Customer Support Specialist Export

Randstad (Schweiz) AGUster, Zürich

Kundenbetreuung von A?Z: Professionelle Betreuung und Beratung interner sowie externer Kunden bei Bestellungen, technischen Anfragen und Zahlungsthemen.Prozessverantwortung: Koordination relevanter... Mehr anzeigen

Payroll Specialist

KPMGZürich, Region Zürich, Schweiz

Wirke bei der Betreuung verschiedener Buchhaltungsmandate mit.Präferiert: Weiterbildung als Payroll Expert:in oder eidg.Fachausweis im Bereich HR, Sozialversicherungen oder Treuhand, abgeschlossen ... Mehr anzeigen

Customer Support Specialist Export

RandstadUster

Teamleiter/in Customer Care Center (W/M/D) | Zürich 100%

Gehrig Group AGZürich, Zurich, Switzerland

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Wenn Sie auf der Suche nach Ihrer nächsten Herausforderung sind, bei der Sie Ihre Fähigkeiten einbringen und sowohl in der Teamführung als auch für unsere Kunden eine Schlüsselrolle übernehmen könn... Mehr anzeigen

Customer Support Engineer

Malvern Panalytical B.V. (Switzerland Branch)Zurich, CH

Malvern Panalytical is the world's leading provider of laboratory and process measurement technology.Our devices are used in quality control, process control and R&D for structural, element and phy... Mehr anzeigen

Self-Driving Systems Specialist (SDS Specialist)

Terry SootFurttal

Customer Excellence & Operations Specialist (80-100%)

simplee AGDübendorf, Zurich, Switzerland

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Wir sind offen für alle Menschen (m/f/d).Die Energiezukunft beginnt in den Immobilien von morgen – und wir bei simplee gestalten sie aktiv mit.Unser Team aus über 60 Mitarbeitenden unterstützt Ener... Mehr anzeigen

Customer Data Specialist

GenTwoZurich, Switzerland, CH

GenTwo is a global financial engineering company enabling the creation, issuance, and lifecycle management of innovative investment products.With our state-of-the-art platform and securitization in... Mehr anzeigen

Customer Success Engineer

LatticeFlow AIZürich, ZH, CH

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AI is evolving faster than most companies can govern it.LatticeFlow AI is the technical AI governance platform built for the agentic era, helping enterprises evaluate, secure, and control AI risk b... Mehr anzeigen

Customer Success Manager

Enterprise BotZürich, Zurich, Switzerland

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Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland.Our intelligent virtual assistants and automation tools help organi... Mehr anzeigen

Customer Care Lead, Boostbar - Zürich (100%)

Boost incZürich, Zürich, CH

Wir zählen zu den wachstumsstärksten Unternehmen im unbedienten Retail – 150+ Mitarbeitende, 5 Länder, Hunderte von Kunden und ein Produkt, das neu definiert, wie die Welt einkauft.In der Schweiz s... Mehr anzeigen

Werkstudent:in Customer Care - 40-60% - längerfristig

neon Switzerland AGZürich, Zurich, Switzerland

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Wir sind der erste unabhängige Anbieter eines reinen Mobile Banking Angebots in der Schweiz – wir bieten Konto, Karte, Trading, Säule 3a und vieles mehr.Wir verzichten auf Filialen, aber nicht auf ... Mehr anzeigen

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Customer Care Representative

YUHDübendorf, Zurich, Switzerland

Vor 12 Tagen

Stellenbeschreibung

Job Description

Your mission

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.

Key Responsabilities

Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience.
Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments.
Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner.
Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations.
Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements.
Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times.

Qualifications

Completed apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura)
Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
Fluency in English and German. For this position, Italian proficiency is highly recommended.
A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
Excellent communication – verbal and written – skills
Familiarity with office software and phone systems
You are particularly skilled at listening, communicating, showing empathy, and being spersuasive
You have a proactive and “can do” attitude
You like working in a team