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Customer Support Specialist

MaxWell Biosystems AGZürich, CH

Vor 18 Tagen

Stellenbeschreibung

The cutting-edge electrophysiology platforms of MaxWell Biosystems enable scientists in pharmaceutical indus-tries, contract research organizations, and academia around the world to characterize the function of neurons and the effect of compounds. Our solutions include hardware, software, and data analysis.

As a Customer Support Specialist, you will assist customers and collaborative partners in using MaxWell Biosys-tems’ products effectively, troubleshooting, and ensuring timely resolution of technical inquiries. You will ensure support operations are running smoothly. You will support in the installation and training of new users. You will develop a expertise in the areas of MaxWell Biosystems’ software, hardware, and microelectrode array applica-tions to deliver effective solutions. Within the Support and Product Management team, you will help streamlining and improving operational processes, thus contributing to a greater customer experience.

Your Responsibilities

Manage and track customer inquiries to ensure timely responses
Deliver high-quality support for MaxWell Biosystems' customers
Troubleshoot and resolve technical issues
Handle complex or high-priority customer issues that require additional expertise or internal coordination
Continuously assess and improve support-related workflows
Collect and share customer feedback with the Product Management, Application and R&D Teams
Manage tools (CRM system) used by the support team

Your Profile

Bachelor’s degree or higher in engineering, biotechnology, or a related field; alternatively, practical experience in technical support or a similar role

Customer-focused, with a proactive, solution-driven approach

Strong communicator, experience with scientists is a plus

Good technical and computer skills

Experience with electrophysiology or neuronal cultures is a plus

Willingness and enthusiasm to develop, execute and continuously improve internal processes

Fluent in English; additional languages are a plus

Comfortable working both independently and as part of a team

What we offer

Centrally located workplace, flexible working hours model incl. home office as well as training and further education opportunities.

A collegial working environment with a flat hierarchical structure, including regular team events.

You can expect a varied, fulfilling task in an interesting, dynamic environment.

Are you motivated, innovative and committed to delivering first-rate performance? Do you enjoy working in an international, multidisciplinary, and interactive team?

David Jäckel looks forward to receiving your application documents (cover letter, résumé, letter of recommenda-tion and degrees including transcripts) by email at [email protected].

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