Client advisor • basel
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German-Speaking Customer Support Advisor – Sofia, Bulgaria
Live, Work, and Thrive in One of Europe's Most Dynamic Capitals!
Are you looking to launch an international career while enjoying an exceptional quality of life? A leading global customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider.
Compensation & Financial Benefits
- Base Salary: €1,636.14 gross / month
- Billing Skills Bonus: €102.25 gross / month
- Unlimited Sales Bonus: Driven individuals and top performers regularly earn over €1,000+/month on top of their base.
- Monthly meal vouchers
- Full private health insurance
- Fully covered Multisport card (access to gyms, pools, and fitness studios)
- Paid, structured 5-week onboarding and training program
Why Move to Sofia?
Sofia perfectly balances a bustling career hub with a laid-back, adventurous lifestyle. It stands out as one of Europe's most affordable and exciting capitals:
- One of the lowest costs of living in the EU—your money goes much further here.
- A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife.
- Vitosha Mountain is just minutes from the city center, offering world-class hiking in the summer and skiing/snowboarding in the winter.
- Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey.
Your Role & Responsibilities
- As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value.
- Handle inbound inquiries from German-speaking customers.
- Analyze and resolve administrative and technical topics (product features, billing, etc.).
- Update internal databases and customer management systems accurately.
- Collaborate with internal teams and escalate complex cases when necessary.
Work Schedule & Flexibility
- Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday.
- Options for 8-hour, 6-hour, and 4-hour shifts to help match your lifestyle. (Note: Potential future late shifts until 01:00 may be introduced later).
- Based in a modern, high-tech office environment at Mega Park, Sofia.
- Start fully office-based to bond with your team. After 4 months, you qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs.
Growth & Career Progression
You aren't just taking a job; you are starting a career path. With a structured 5-week paid training program, you will be set up for absolute success. This project is expanding rapidly, meaning internal promotions happen frequently. Successful advisors regularly move into roles such as:
- Team Leader
- Quality Trainer or Sales Coach
- Subject Matter Expert (SME)
Ready to take the leap? Apply today to start your international adventure in Sofia!
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