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Care manager • uster

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Customer Care Representative

SwissquoteDübendorf
VollzeitVollzeit

Yuh - The most complete financial app of Switzerland.Yuh is the app to pay, save and invest.Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedo... Mehr anzeigen

Primary Care Customer Representative (M/F)

Novo NordiskZurich, Swit, CH

Sales, Switzerland, International Operations.Lausanne and Fribourg, French-speaking Switzerland.This is a field-based role, and you will need to live within the territory.As Primary Care Representa... Mehr anzeigen

Service Manager

VZ VermögensZentrumZürich

Das VZ ist der führende unabhängige Finanzdienstleister der Schweiz.Damit sind wir sehr erfolgreich und wachsen kräftig.Zur Verstärkung unseres IT-Teams suchen wir in Zürich eine lösungsorientierte... Mehr anzeigen

Production Manager

nu glassZürich, Zurich, Switzerland
VollzeitVollzeit
Quick Apply

By engraving an ultra-thin pattern that remains invisible, the company preserves the insulating properties of glazing while shaping connected environments.As the Production Manager at nu glass, you... Mehr anzeigen

Leitung Hundebetreuung / Dog Care Manager (80-100%) - per sofort

Züripets® GmbHOpfikon, Zurich, Switzerland
VollzeitVollzeit
Quick Apply

Züripets® ist ein Premium-Anbieter für professionelle, individuelle und liebevolle Hunde- und Heimtierbetreuung in Zürich.In unseren modernen Betreuungsbereichen im stilvollen Wohnzimmer-Ambiente s... Mehr anzeigen

Fachperson Gesundheit EFZ Palliative Care

Swiss-Care-Company GmbHZürich, Zürich, Switzerland
VollzeitVollzeit

Palliativpflege: Wenn Zeit nicht mehr heilt, aber noch alles bedeutet.Hier geht es nicht mehr ums Gesund werden.Hier geht es darum, dass die verbleibende Zeit gut ist.Schmerzen lindern, Ängste erns... Mehr anzeigen

Product Manager

AGI SDA GmbHZürich

Product manager – Smart Synthesis & Scale-Up Reactors.At AGI GROUP, we develop advanced laboratory solutions that help chemists and process-development teams work more effectively.We are looking fo... Mehr anzeigen

Erfahrener Monteur / Life Cycle Care 100%

BURRI public elements AGGlattbrugg

Erfahrener Monteur / Life Cycle Care (m/w/d) 100%.Erfahrener Monteur / Life Cycle Care (m/w/d) 100%.Verantwortung übernehmen, Qualität sichern und den öffentlichen Raum mitgestalten – als Monteur /... Mehr anzeigen

Kundenberater/in Customer Care 80 % - 100 %

SwissquoteDübendorf, ZH, CH
VollzeitVollzeit

Yuh – Die umfassendste Finanz-App der Schweiz.Yuh ist die App zum Bezahlen, Sparen und Anlegen.Yuh ist eine Entwicklung von Swissquote, dem Schweizer Marktführer im Bereich Digital Banking.Macht es... Mehr anzeigen

Event Manager

two.jobsOetwil am See, Zurich, Switzerland
VollzeitVollzeit
Quick Apply

Event Manager 100% (m/w/d) am Standort Oetwil am See bei Zürich.Für unser Event-Team suchen wir eine erfahrene und organisationsstarke Persönlichkeit, die unsere nationalen und internationalen Vera... Mehr anzeigen

Risk Manager

BERGOS AGZürich

Bergos ist eine unabhängige Schweizer Privatbank mit Sitz in Zürich.Wir haben einen klaren Fokus: Das Vermögen unserer Kunden zu schützen und zu mehren.Wir glauben an einen ganzheitlichen Ansatz, d... Mehr anzeigen

Pflegefachperson Kompetenzzentrum Palliative Care 60-100%

Universitätsspital ZürichZürich

Pflegefachperson Kompetenzzentrum Palliative Care 60-100%.Pflegefachperson Kompetenzzentrum Palliative Care 60-100%.Du möchtest Menschen in anspruchsvollen Lebenssituationen pflegen und begleiten? ... Mehr anzeigen

Manager / Senior Manager - People Transformation

KPMGZurich / Geneva, Region of Zurich, Switzerland

Advise HR leaders on future-of-work trends and translate them into practical priorities.Lead workstreams to design and implement HR operating models, processes and technology solutions.Improve HR s... Mehr anzeigen

Manager / Senior Manager - U.S. Tax

PwCZurich

We are seeking a highly skilled U.Tax Manager or Senior Manager to lead and manage complex tax engagements for our private clients.Tax team specializes in delivering strategic tax planning and comp... Mehr anzeigen

Store Manager

CHRIST Uhren & Schmuck AGZürich Sihlcity, Zürich, Schweiz

Bei Christ Uhren und Schmuck kauft die Schweiz ein! Wir sind stolz darauf, unsere Kundschaft willkommen zu heissen und ihr Einkaufserlebnis mitzugestalten.Als Teil unseres Teams helfen Sie genau da... Mehr anzeigen

Quality Manager

Infotree Global SolutionsZürich, Zurich, Switzerland

We also welcome applications from candidates with relevant experience who are open to relocating within the EU.Our client is a leading engineering and construction organisation delivering complex p... Mehr anzeigen

Customer Care Specialist 60%

CWS-boco Suisse SAGlattbrugg

Customer Care Specialist 60% (m/w/d).Customer Care Specialist 60% (m/w/d).CWS-Hygiene ist Marktführer im Bereich der Waschraumhygiene und ein Vorreiter in Sachen Nachhaltigkeit in unserer Branche.W... Mehr anzeigen

Mitarbeiter/in Customer Care & Outbound

Bellini Personal AGFeldmeilen

Mitarbeiter/in Customer Care & Outbound.Mitarbeiter/in Customer Care & Outbound.Mit Fachwissen, Engagement und einer kundenorientierten Arbeitsweise stellen wir einen zuverlässigen Service sicher u... Mehr anzeigen

VISILAB ZÜRICH BAHNHOFSTRASSE – Welcome & Customer Care

VisilabGroup SAZürich

VISILAB ZÜRICH BAHNHOFSTRASSE – Welcome & Customer Care.Du bist Gastgeber/in aus Leidenschaft und liebst es, Menschen willkommen zu heissen und mit einem erstklassigen Service zu begeistern? Dann b... Mehr anzeigen

 • Neu!

Finance Manager

JobAdvice Swiss GmbHZürich, CH
VollzeitVollzeit

Aufbau von Finanzmodellen und Projektionen auf der FP&A-Plattform sowie bereichsübergreifendes Business Partnering, später Verantwortung für den Rolling-Forecast-Prozess.Unterstützung bei der Einfü... Mehr anzeigen

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Customer Care Representative

Customer Care Representative

SwissquoteDübendorf
Vor 6 Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

Company Description Yuh - The most complete financial app of Switzerland. Yuh is the app to pay, save and invest. Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all. Join the Yuhniverse Do you enjoy helping people and want to gain hands-on experience in the banking and fintech world? Then this role is for you. As a Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience. You will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment.

Job Description

Your mission Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. Key Responsabilities

  • Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience.
  • Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments.
  • Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner.
  • Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations.
  • Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements.
  • Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times.

Qualifications

  • Completed apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura)
  • Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
  • Fluency in English and German. For this position, Italian proficiency is highly recommended.
  • A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
  • Excellent communication – verbal and written – skills
  • Familiarity with office software and phone systems
  • You are particularly skilled at listening, communicating, showing empathy, and being spersuasive
  • You have a proactive and “can do” attitude
  • You like working in a team