ICT Supporter

Responsibilities

• User support including user training
• Support in analyzing & resolving faults
• Installation and support of user workstations including mobile devices
• Application of ITIL processes according to SKAN specifications (ticketing tool, inventory, etc.)
• Support and maintenance of peripheral devices, including the printer infrastructure
• Participation in ICT projects
• Organizing and conducting user training for new SKAN employees

Hardskills

• Education as an IT specialist for system integration or comparable qualification, as well as at least 3 years of professional experience
• ITIL knowhow (incident, problem, change management), certification is an advantage
• Service desk and technical support experience
• Data backup and restore (Veeam)
• Very good knowledge of hardware / peripherals
• Basic knowledge of network and security
• Experience in Atlassian Jira Suite is an advantage
• Microsoft knowledge in the areas of Windows 10, Office 365 as well as software distribution and user administration
• Very good knowledge of German and English

Softskills

You are a team player with a structured and conscientious working style

High hands-on mentality and independent way of working

We offer you

• An open and collegial corporate culture
• Freedom for ideas
• Participation in sports and leisure activities
• Promotion through further training, especially at our SKAN Academy
• Intensive and job-oriented introduction
• Short decision-making paths and flat hierarchies
• Open communication policy
• 5 weeks holidays and the possibility of further holidays
Vor 13 Tagen