ICT Supporter

SKAN AG
Allschwil, Basel-Country
L'offerta di lavoro che stai cercando non è più disponibile.

Responsibilities

  • User support including user training
  • Support in analyzing & resolving faults
  • Installation and support of user workstations including mobile devices
  • Application of ITIL processes according to SKAN specifications (ticketing tool, inventory, etc.)
  • Support and maintenance of peripheral devices, including the printer infrastructure
  • Participation in ICT projects
  • Organizing and conducting user training for new SKAN employees

Hardskills

  • Education as an IT specialist for system integration or comparable qualification, as well as at least 3 years of professional experience
  • ITIL knowhow (incident, problem, change management), certification is an advantage
  • Service desk and technical support experience
  • Data backup and restore (Veeam)
  • Very good knowledge of hardware / peripherals
  • Basic knowledge of network and security
  • Experience in Atlassian Jira Suite is an advantage
  • Microsoft knowledge in the areas of Windows 10, Office 365 as well as software distribution and user administration
  • Very good knowledge of German and English

Softskills

You are a team player with a structured and conscientious working style

High hands-on mentality and independent way of working

We offer you

  • An open and collegial corporate culture
  • Freedom for ideas
  • Participation in sports and leisure activities
  • Promotion through further training, especially at our SKAN Academy
  • Intensive and job-oriented introduction
  • Short decision-making paths and flat hierarchies
  • Open communication policy
  • 5 weeks holidays and the possibility of further holidays
    • 27 giorni fa