House Manager

POSITION : HOUSE MANAGER

STATUS : PART TIME / SEASONAL (NON-EXEMPT)

REPORTS TO : OPERATIONS MANAGER

LOCATION : SAN FRANCISCO BAY AREA

To be formally considered for this role, please complete the application form linked HERE.

Another Planet Entertainment is seeking a House Manager to assist with event operations at a variety of venues. This is a part-time, as-needed position for a person who has a flexible schedule.

Candidates must have applicable event working experience, strong communication skills, customer service background and leadership qualities.

Responsibilities :

• Primary point of contact for all front-of-house venue departments including security, medical, ushers, guest services, coat check, food & beverage and janitorial on event days
• Remain alert and aware of all activity within the venue and at the front doors. Respond to all incidents and questions as needed.
• Contribute to emergency preparedness and coordinate response to emergency situations appropriately.
• Coordinate all event day venue activities with security staff including but not limited to deployments, entry & search procedures, pass sheets, VIP activations, and incidents.
• First point of contact for elevated patron issues and security incidents.
• Coordinate venue operations including but not limited to radios, entry equipment, special seating, signage, street & sidewalk closures, smoking sections, coat check, venue set & strike, and implementation of tour photo policy.
• Full venue sweep post-show to make sure all proper doors are locked and front-of-house operations are clear for the evening.
• When required, write a show report detailing medical and security incidents, patron issues, ingress and egress flow, crowd demographics and any other information that could be useful to better improve the venue operations or patron experience.
• Effectively communicate and report to operations and venue managers before, during and after each event.
• May be called upon to support private event operations with high-touch corporate clients, unique needs and staffing requirements.
• Other duties as assigned.

Abilities Required :

• Excellent interpersonal skills, highly organized
• Multitask in a busy, loud environment
• Ability to work long hours, with various personality types
• Must be able to think and react quickly and creatively in unique situations requiring professionalism and composure
• Working knowledge of venue operations
• Must maintain professionalism, courtesy and discretion around touring artists

Previous venue and house management experience preferred

Pay Range $23hr-$30hr

Hourly compensation based on experience.

Hours vary shifts available at various Bay Area venues including but not limited to Bill Graham Civic Auditorium, Fox Theater-Oakland, and Greek Theatre at UC Berkeley.

Another Planet Entertainment is committed to producing large scale events and concerts with an independent, forward-thinking approach.

Our team is composed of talented, driven individuals that are passionate about music and live events.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.