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Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

The Field Service Engineer (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support.

Tasks

• Install and commission advanced microscopy systems at customer sites
• Perform preventive maintenance and system calibrations
• Diagnose and repair mechanical, electrical, vacuum, and software-related issues
• Troubleshoot complex system failures and implement corrective actions
• Execute upgrades and modifications to existing systems
• Provide technical support and training to customers (scientists, lab technicians, engineers)
• Act as the primary technical contact for assigned accounts
• Ensure high levels of customer satisfaction through professional service delivery
• Maintain detailed service documentation and reports
• Manage service schedules, parts inventory, and travel planning
• Ensure compliance with safety, quality, and regulatory standards
• Collaborate with internal teams (R&D, technical support, sales) to resolve issues
• Support remote diagnostics and digital service tools
• Identify recurring issues and suggest product/service improvements
• Participate in technical training to stay current with new technologies
• Share knowledge and best practices within the service organization

Requirements

• Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, Physics, Mechatronics or related field
• 2–5+ years of experience in field service, preferably with Confocal microscopy, Analytical instruments or lab equipment
• Strong knowledge of Electronics and electromechanical system, Imaging systems and optics
• Ability to read schematics and technical manuals
• Proficiency in troubleshooting hardware and software systems
• Excellent problem-solving and analytical skills
• Strong communication and customer-facing abilities
• Ability to work independently in remote environments
• Willingness to travel extensively (up to 70–80%)
• Valid driver’s license
• Ability to work in laboratory and cleanroom environments
• Good knowledge of German and / or French and English

Benefits

• Bachelor’s or Master’s degree in:

• Electrical Engineering

• Mechanical Engineering

• Physics or Applied Physics

• Mechatronics or related field

• 2–5+ years of experience in field service, preferably with:

• Confocal microscopy

• Analytical instruments or lab equipment

• Strong knowledge of:

• Electronics and electromechanical systems

• Imaging systems and optics

• Software System set up

• Ability to read schematics and technical manuals

• Proficiency in troubleshooting hardware and software systems

• Excellent problem-solving and analytical skills

• Strong communication and customer-facing abilities

• Ability to work independently in remote environments

• Willingness to travel extensively (up to 70–80%)

• Valid driver’s license

• Ability to work in laboratory and cleanroom environments

• Good knowledge of German and / or French and English

Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.