Data scientist • riehen
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
PM Group is a leading International engineering, architecture, project and construction management firm.With a network of offices in Europe, Asia and the US and a multi-discipline team of 4,000+ pe... Mehr anzeigen
Clinical Research Scientist/Coordinator (m/f/d).Serve as Study Leader and/or Clinical Scientist for predominantly low-complexity global studies and provide Clinical Sciences support to high-complex... Mehr anzeigen
Werkstudent Business Intelligence / Data Analytics (m/w/d).Erstellung, Weiterentwicklung und Pflege von Dashboards und Reports.Mitarbeit beim Aufbau und der Optimierung von ETL-Prozessen und Datenm... Mehr anzeigen
No Relocation Assistance Offered.Job Number #175850 - Therwil, Switzerland, Switzerland.Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising ... Mehr anzeigen
The selected candidate helps drive enterprise-wide data governance, data quality and data management initiatives, partnering with business and technology stakeholders to maximise the value of data ... Mehr anzeigen
Basel, ZurichWork Pattern Percentage: 80-100%.Help our clients successfully manage global challenges.Our Deloitte SAP team can help transform an organization and take it to new levels of performanc... Mehr anzeigen
Gestaltung und Weiterentwicklung unserer datengetriebenen Organisation unter Einbringung eigener Ideen.Entwicklung skalierbarer Data-Warehouse- und Reporting-Lösungen (mit Data Vault, dbt und Spark... Mehr anzeigen
At Machine Learning Architects Basel (MLAB), we assist and empower people and organizations in designing, building, and operating reliable data and machine learning solutions.In doing so, our data ... Mehr anzeigen
TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence.We help the world’s leading life sciences firms turn fragmented scientific dat... Mehr anzeigen
Our client, a leading international financial institution based in Basel, is expanding its newly established Data Office and is seeking a Data Governance Analyst (m/f/d) for an immediate start.This... Mehr anzeigen
At Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted... Mehr anzeigen
SERAC Biosciences AG is looking for a.Principal Scientist/ (Associate) Director, Medicinal Chemistry.Ridgeline Discovery, a Versant Ventures Discovery Engine, creates and operates Versant-financed ... Mehr anzeigen
Für ein anspruchsvolles Data-Engineering-Projekt bei einem etablierten Unternehmen in der Schweiz suchen wir einen erfahrenen Data Engineer.Im Fokus stehen die Weiterentwicklung einer bestehenden O... Mehr anzeigen
Wir bringen Entscheidungsträger:innen aus grossen Unternehmen mit ausgewählten Lösungsanbieter:innen zusammen.Während zwei Tagen führen die Teilnehmenden vorab geplante Meetings, besuchen Vorträge ... Mehr anzeigen
We are looking for a motivated analytical scientist with a background in biochemistry, analytical sciences, or a related field and a passion for optical spectroscopy.If you thrive in a GMP/ISO-regu... Mehr anzeigen
Für unseren Kunden aus der Finanzbranche in.Senior Data Engineer (Azure Databricks / Airflow).In dieser Rolle entwickelst und betreibst du moderne Data Products und Data Pipelines und gestaltest gl... Mehr anzeigen
U(H)PLC and Mass Spectrometry (MS).In this role, you will collaborate with colleagues within the Analytical Services and across the multi-cultural teams of Celonic, contributing to the development ... Mehr anzeigen
Scientist (GMP Analytics) (f/m/d).Work locaction: Kaiseraugst | Workload: 100% | Contract time: temporary Long-term temporary employment with the option of a permanent position.Solvias is an intern... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
){kind=logo}
