Customer service specialist Jobs in Zürich

The cutting-edge electrophysiology platforms of MaxWell Biosystems enable scientists in pharmaceutical indus-tries, contract research organizations, and academia around the world to characterize the function of neurons and the effect of compounds. Our solutions include hardware, software, and data analysis.

As a Customer Support Specialist, you will assist customers and collaborative partners in using MaxWell Biosys-tems’ products effectively, troubleshooting, and ensuring timely resolution of technical inquiries. You will ensure support operations are running smoothly. You will support in the installation and training of new users. You will develop a expertise in the areas of MaxWell Biosystems’ software, hardware, and microelectrode array applica-tions to deliver effective solutions. Within the Support and Product Management team, you will help streamlining and improving operational processes, thus contributing to a greater customer experience.

Your Responsibilities

• Manage and track customer inquiries to ensure timely responses
• Deliver high-quality support for MaxWell Biosystems' customers
• Troubleshoot and resolve technical issues
• Handle complex or high-priority customer issues that require additional expertise or internal coordination
• Continuously assess and improve support-related workflows
• Collect and share customer feedback with the Product Management, Application and R&D Teams
• Manage tools (CRM system) used by the support team

Your Profile

What we offer

Are you motivated, innovative and committed to delivering first-rate performance? Do you enjoy working in an international, multidisciplinary, and interactive team?

David Jäckel looks forward to receiving your application documents (cover letter, résumé, letter of recommenda-tion and degrees including transcripts) by email at [email protected].

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