Senior Manager, Quality Performance Management

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual.

Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.

Take your career farther than you thought possible.

Key Responsibilities

The Quality Performance Management Sr. Manager should apply strong communication skills, project management abilities, Operational Excellence techniques, and data structuring skills to accomplish the following duties and responsibilities :

Develop and maintain intake process which allows for rapid prioritization, value capture, and standard rhythm of execution to support business needs in relation to Quality metrics and operations.

Manage, maintain, and improve internal team business tools that shift the area to proactive capture of high value targets.

Assist in the deployment of new strategies that deliver a robust metric collection process, foster a continuous improvement mindset, and build in capability for targeted GxPs and the greater enterprise.

Lead data collection, review, and reporting of accurate and on time monthly metrics that support the QMS Management Review Process and electronic QMS performance and health.

Ownership of critical business tools (e.g., SharePoint, GMAC, and internal tooling, which includes maintenance, and training.

Seek opportunities for simplification and efficiency across the GxP Quality Performance Management landscape.

Collaborate with internal resources, Corporate Quality resources, and alternate functions to communicate key identification including trends, ways of working changes, and capability tools delivered from the broader organization.

Provide tactical support to Performance Integrators to ensure standardization and effectiveness of the entire Quality Metric process.

Support facilitator in ensuring the annual assessment of quality metrics is executed by implementing change requirements and appropriate downstream impacts to drive improved ability to detect and eliminate waste and informed decision making across the network.

Train on and gain appropriate access to business systems.

Develop as an SME (for Global Quality) on all project Infinity process flows and outputs to support prioritization and improvements.

Support quality performance management related integration efforts.

Collaborate with GPOs to identify appropriate QMS Level 2 Quality metrics and develop appropriate monitoring systems.

Lead and / or participate in the sharing of best practices and lessons learned to embrace evolving regulations and business expectations.

Qualifications & Experience

Bachelor's degree in a relevant pharmaceutical sciences, chemistry, engineering, biology, or other related discipline.

8+ years of experience within the pharmaceutical or biotechnology industry

OPEX / Lean Six Sigma experience preferred.

Ability to collaborate across the network to standardize and improve processes.

Customer-focused and continuous improvement mindset.

Ability to act on decisions while balancing speed, quality, and risk.

Ability to identify, manage, and / or escalate issues and risks to timelines.

Excellent oral and written communication skills.

Ability to think clearly and in a decisive manner; remain calm under adverse conditions.

Detail oriented and strong organizational skills, enabling ability to work on multiple projects at one time and manage priorities.

Ability to provide innovative, compliant ideas or alternatives that create value, including seeking new information and external insights.

Working knowledge of quality systems principles and applications.

Ability to work independently and with groups of people / teams in a complex changing environment.

Strong critical thinking and analytical skills to quickly identify issues in data analysis and issues resolution.

OPEX / Lean Six Sigma experience preferred.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients’ lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary.

Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs.

The occupancy type that you are assigned is determined by the nature and responsibilities of your role :

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility.

For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture.

For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations / adjustments and ongoing support in their roles.

Applicants can request a reasonable workplace accommodation / adjustment prior to accepting a job offer. If you require reasonable accommodations / adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to .

Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.