Business Development Manager
About the job
This is a permanent position at a well-established international telecom company that provides comprehensive international telecom services and solutions to enterprises, carriers and mobile users worldwide.
At this position, you will be in charge of prospecting and developing our business on the Enterprise market in Switzerland.
Currently hybrid working in Geneva with business travels.
Responsibilities :
Prospecting, detecting and identifying business opportunities. Establish a portfolio of enterprise customers
- Establish new customer relationships and explore potential business opportunities
- Develop and execute sales strategies to approach new customers and detect new opportunities to maximize sales prospects and market penetration
- Escalate customer needs and issues to the relevant technical teams
- Promote company's products and solutions to customers by organizing or participating in activities such as workshops, trade shows, and promotional campaigns
Manage and respond to calls for tenders (BID management), mobilize internal resources to prepare offers and respond in a way that is adapted to customer needs
- Develop the commercial proposal by coordinating the activities of the various internal contributors : technical, financial, legal...
- Present the business proposal : customer request, project objectives
- Lead negotiations with the customer to win projects.
- Liaise with internal departments to ensure that the proposed solution meets the client's requirements.
- Establish a sales model and support agreement for new customers
Ensure the commercial follow-up of the client and ensure that all the commitments made are respected
- Organize, in collaboration with the pre-sales engineer, the project kick-off meeting
- Orchestrate the delivery of the services sold, in coordination with the Project Manager
- Work closely with HQ and other regions to maximize business performance, sales targets, and business objectives
Retain the customer portfolio by maintaining the relationship throughout the contractual period, by constantly monitoring opportunities and by generating new needs
Provide world-class customer service and after-sales support for each customer account, including service performance evaluation, process improvement, etc.
to maintain and retain customers
- Conduct an Account Plan for each customer to ensure accurate account tracking
- Ensure day-to-day operational and commercial activities
Requirements
- Hunter profile, knowledge of the world and the offer of telecommunications operators is essential
- A first experience of selling telecommunications services to companies is a plus
- Knowledge of the challenges of international operators is necessary
- Mastery of sales tools (Salesforce, reporting, etc.)
- Flexibility, adaptability and an entrepreneurial spirit
- Excellent communication in Swiss German and English in writing and speaking, fluency in other languages is a plus
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