Technical Customer Service Specialist
Responsibilities
- First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers
- Independent support of the customer service hotline and the mail account for customers for all pre- / after-sales enquiries
- Tracking tickets and workflow of tasks in the CRM system
- Analysing tickets before and after implementation based on service reports
- Processing and resolving technically complex customer complaints worldwide and interculturally
- Compiling solution documents from various sources in a knowledge database
- Close cooperation with all SKAN departments, SKAN subsidiaries and third parties
- Representation of Customer Services at FAT, trade fairs and other events
- Travelling >
Hardskills
- Solid full-time professional experience in technical service and customer service
- Profound, practical knowledge in the organisation, maintenance and repair of machines and systems
- Working in GMP-regulated environments
- Very good knowledge of German and English
Softskills
- Customer and solution-orientated way of thinking
- Good communication skills
- Stress resistance and a professional approach to complaints management
- Willingness and curiosity to familiarise yourself with new technologies
We offer you
- An open and collegial corporate culture
- Room for ideas
- Participation in sports and leisure activities
- Support through further training, especially at our SKAN Academy
- Intensive and job-orientated induction training
- Short decision-making processes and flat hierarchies
- Open communication policy
- 5 weeks holiday and the possibility of additional days off
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