Customer Service Specialist I

Management of purchase orders to comparator suppliers

• Generate BB-Nos. and product specifications
• Double check content of documents received in order to issue Purchase Order to suppliers in GPM and / or Coda
• Administrate purchase orders in Salesforce, set the correct status and monitor delivery times of the Purchase orders
• Ensure effective communication with suppliers

Coordination of Comparator Incoming Goods

• Organize and co-ordinate Pick Up with Logistics at supplier site whenever necessary
• Issue Pre-Alert for warehouse / QA and provide them with relevant documents, CoA
• Co-ordinate with Warehouse / QA timely booking and approval of received goods
• Solve de-commissioning problems (Falsified Medicinal Products-EU Directive) together with the Weil Am Rhein warehouse

Coordination of distribution orders and outbound shipments

• Create Distribution Order in GPM to delivery address
• Coordination with FCS logistics for outbound shipment
• Ensure receipt of requested documents for Distribution Order as per set up, Import license, USDA statement, End use letter, Certificate of Origin
• Ensure correct application of transport insurance according to internal guidelines

Timely Processing of supplier invoices and credit notes

• Assign supplier invoices and credit notes with the correct booking allocation
• Ensure and co-ordinate with Finance on time payments to the suppliers
• Co-ordinate pre-payments with Finance

IT-systems update

• Regularly update delivery scheduled dates in Sales Force, before month, quarter & year end
• Regularly update tracking sheets related to Comparator projects
• Work with Finance to ensure accurate accruals list at Month end (Customer and suppliers)

Diverse

• Support Project Management for freight estimate, for specific Import- / Export Regulations or Incoterms questions
• Issue destruction of Comparator products according to the SOP
• Ensure in case of deviations that relevant documents and communications are filed for further processing in Global Trackwise

Requirements :

• Educated to Degree level, preferably in related field such as supply chain, Logistics, business, etc. or equivalent education with significant commercial content
• Experienced in the field of supply chain management (3 to 5 years), preferably within a pharmaceutical environment
• Ability to multitask, with attention to details
• Excellent communication, co-ordination and negotiation skills
• Good written and verbal communication skills in German and English
• User experience in operating an ERP system (beneficial and desirable) and good knowledge of standard office software (MS Office, MS Project etc.)

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