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Service civique • commugny vd

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SAP Service Delivery Manager

SAP Service Delivery Manager

MSC Mediterranean Shipping CompanyGeneva, CH
We are searching for an experienced SAP Service Delivery Manager at our MSC Geneva facility.Primary Duties and Responsibilities. For the SAP Department’s Centre of Excellence (CoE) team located at t...Voir plusDernière mise à jour : il y a plus de 30 jours
Service Quality Assurance Manager

Service Quality Assurance Manager

WIPOGeneva, CH, Switzerland
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Service Delivery Specialist

Service Delivery Specialist

BungeGeneva, Geneva, Switzerland
Bunge has an exciting opportunity available for Service Delivery this role you will be part of a global team working on challenging meaningful projects impacting core business activities.Since 181...Voir plusDernière mise à jour : il y a plus de 30 jours
Field Service Engineer

Field Service Engineer

Repligen CorporationGeneva, Geneva, Switzerland
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Responsable Service Desk

Responsable Service Desk

FER Genève1211 GENEVE 11
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Customer Service Executive

Customer Service Executive

Memo internationalGenève, Suisse
You are passionate about fragrances and storytelling? You are curious about the world?You want to join an innovative and fast-growing LUXURY company based in Geneva?This is your opportunity! MEMO I...Voir plusDernière mise à jour : il y a 24 jours
Livreur – Service Rapide (HF)

Livreur – Service Rapide (HF)

JobstreamingGenève
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  • Offre sponsorisée
Chef de partie - service traiteur (H / F)

Chef de partie - service traiteur (H / F)

HOTELISGenève, Switzerland
HOTELIS est la seule société spécialisée dans le recrutement pour les métiers de la restauration et de l'hôtellerie pour les postes stables et temporaires. HOTELIS est le partenaire privilégié de no...Voir plusDernière mise à jour : il y a plus de 30 jours
Service Sales Specialist

Service Sales Specialist

ABBGeneva, Geneva, Switzerland
At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen...Voir plusDernière mise à jour : il y a plus de 30 jours
Assistante Médicale - Service Clients

Assistante Médicale - Service Clients

UnilabsCoppet, CH
Communiquer les résultats d'analyse.Traiter les réclamations provenant des cabinets, cliniques et hôpitaux.Conseiller les médecins sur les protocoles pré-analytiques. Traiter les cas de non conformi...Voir plusDernière mise à jour : il y a 18 jours
Client Service Support Specialist - Geneve

Client Service Support Specialist - Geneve

JPMorgan Chase & Co.Geneve, GE, Switzerland
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Cheffe ou chef de service

Cheffe ou chef de service

Republique et Canton de GeneveGenève, CH
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Cleaning Service

Cleaning Service

Batmaid - CHFounex, Vaud
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Technicien de mise en service

Technicien de mise en service

Dasteam agGenève
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Customer Service Specialist

Customer Service Specialist

Cross Border TalentsGeneva, Switzerland
Quick Apply
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Secrétaire de service service social 70

Secrétaire de service service social 70

Hôpitaux Universitaires de GenèveThônex, Geneva, Switzerland
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  • Offre sponsorisée
Conseiller / ère Service Clientèle 100% H / F

Conseiller / ère Service Clientèle 100% H / F

ALBEDISGenf, CH
Notre client est une belle structure de formation continue qui cherche à compléter son équipe et recrute un profil en tant que : . Conseiller / ère service clientèle et Back-Office 100% H / F.Réception t...Voir plusDernière mise à jour : il y a 10 jours
ITS Service Desk Analyst

ITS Service Desk Analyst

Geneva CollegeGeneva, Switzerland
Flexible work schedules up to 20 hours per week during hours of 7 : 45am – 6 : 00pm Monday through Friday.Provide technical hardware, software, and connectivity problem resolution over the phone, by em...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Médecin hospitalier •ère, service hépato-gastroentérologie

Médecin hospitalier •ère, service hépato-gastroentérologie

Clickjob Meyer AGGeneve, Westschweiz
Clickjob ist seit 2003 auf die Rekrutierung von Fach- und Führungskräften in den Bereichen Medizin & Gesundheitswesen, Legal sowie Hotellerie & Gastronomie spezialisiert. Seit 2010 liegt unser Schwe...Voir plusDernière mise à jour : il y a plus de 30 jours
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SAP Service Delivery Manager

SAP Service Delivery Manager

MSC Mediterranean Shipping CompanyGeneva, CH
Il y a plus de 30 jours
Description de poste

SAP Service Delivery Manager

We are searching for an experienced SAP Service Delivery Manager at our MSC Geneva facility.

Primary Duties and Responsibilities

For the SAP Department’s Centre of Excellence (CoE) team located at theMSC headquarter here in Geneva, Switzerland, we are looking for a permanent position of SAP Service

Delivery Manager, who will help delivering SAP and Finance IT Services for MSC

and for its subsidiaries worldwide.

This role requires strong leadership,

collaboration and problem-solving skills, business knowledge and SAP solution

expertise mostly in the Finance & Controlling domain, as well as integration

with other SAP modules (mostly but not limited to MM, SD, FSCM, Master Data,

Roles and Authorisations). SAP S / 4 experience is also highly appreciated.

She / he will

report to the SAP Head of Competence Center.

RESPONSIBILITIES

  • Primary Link between the division Business Transformation Team (Finance / Procurement / Logistics / Operations / …) and SAP CCoE.
  • Build strong relationship with the Business and help to align SAP roadmap to the company executive strategy.
  • Planning, Budget and Year Objectives for the Division of which he / she is in charge
  • Allocation of Resources from SAP CCoE to Division projects / AMS, discussing with other SDMs and Head of SAP Group CCoE. Assist in the coordination and growth of 4 Teams of highly skilled professionals based in Geneva, Lisbon Naples and Chennai (IN) on regular activities, continuous delivery of changes, escalation, etc.
  • SLAs Monitoring and Mitigation including continuous improvement of service management
  • Implementation of service management best practices for both (Support & Project delivery)
  • Strong Stakeholder & Vendor management capabilities
  • Collaborate with SAP Leaders and Business Architects, on functional and technical side, promoting seamless integration and interactions across the teams.
  • Ensure quality of the Delivery, with a focus on Audit (both internal and external, ITGC) and participate in the continuous improvement process in place to enhance Customer Satisfaction.
  • Eventual Cost / Licenses Recharge, plus SAP Annual License Audit, where needed.
  • Evaluate, plan for, and drive organizational change. Assist in managing the approach, tools and processes that will be used to support business transition events.
  • Being knowledgeable of and operate SAP projects methodologies to support respective rollouts. This would involve full implementation cycles from Business Requirement Blueprinting, Coordination, Designing Proof of Concept, Solution configurations, Functional specification for the developments, incident management, testing (unit, scenario, non-regression and coordinating User Acceptance Tests) Training and Documentation.
  • Creating and negotiating statements of work, program planning and milestone creation, financial reporting.

Required Qualifications

  • Minimum of 20 years’ experience in SAP projects, implementation / rollouts and support. S / 4 experience highly appreciated.
  • Important motivation for Business Process Improvement with SAP Solution Manager, with Business Process Analytics, Business Process Monitoring, Dashboard Reports etc. Usage of SIGNAVIO a plus.
  • Knowledge and experience in following areas would be considered an added advantage : FI, CO, SD, MM, FSCM especially in TRM, IHC, DM & CLM, roles & authorisations, interfaces, workflow.
  • Excellent Knowledge of ITSM / ITIL principles or Equivalent Certifications for IT Service Oriented Delivery
  • Educational qualification : University Degree (preferably in Finance / Accounting or IT)
  • Strong organizational skills, ability to multi-task and work under strict deadlines, must be able to work independently, self- motivated and quick learner.
  • Team leader with excellent inter-personal skills to work in a multi-cultural environment with the ability to communicate with various teams and enrich knowledge sharing.
  • Analytically minded, quick learning and methodical problem- solving capabilities.
  • Ability to efficiently prioritise work, promptly deliver solutions and coordinate with stakeholders at all levels ensuring customer satisfaction and process orientation.
  • Technology enthusiast and committed to promote new initiatives / projects.
  • Strong written and communication skills in English language. Italian a plus.
  • Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    To discover more about MSC Group values click .